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Recent Masonry Reviews in Hugo

• Guardian Chimney Solutions LLC

  5.0

  I absolutely LOVE how my chimney turned out! I'm sending pictures and recommending Guardian to everyone I know, including a contractor I talked to the other day! Guardian rebuilt my chimney from the roofline up. I was so nervous because of several bad remodeling experiences in the past, but not this time! Guardian is the absolute best! Everything went so smoothly! Talking to Joseph, the owner, over the phone, from the very start, was a very pleasant experience. I was able to send him pictures of my chimney, via my cell phone, and he got back to me within the hour with an estimate, and then he assured me that if the job went over the estimate, for any reason, he would pay for it out of his own pocket. Amazing! This was a one-day job. Joseph, came to the door at the start of the job to introduce himself. His team arrived on time, worked very hard all day long, and were very cheerful, polite, and respectful. The crew is a top-notch team. I'm still amazed at how well they matched the color and pattern of the brick to the lower part of my chimney - even the mortar matches perfectly! And there wasn't one piece of debris left in my yard! Those guys are priceless! Joseph, You run your company like no one else I know! This is the first positive experience I've ever had when having to hire someone to do construction on my home! Start to Finish, top-class experience! Thank you so muchshow more

  Bev P.
• L & R Suburban Landscaping Inc

  5.0

  I was very happy with the professionalism and the fact that they use their own crews instead of subcontractors. I got the impression that they did everything right, not quick and dirty.

  David C.
• Craftsman's Choice Inc

  5.0

  Keith came out to meet with us several times to inspect our property, prepare his bid, and go over the proposal with us. He was very thorough, professional and we really enjoyed getting to know him. He stood out compared to the several other bids that we got. The team came out and did an outstanding job taking out the old, rotting trim and replacing it with new product. They primed the wood on all sides (a very important step that some people miss and will cause problems down the road) and installed it very efficiently. We painted the trim ourselves. They accidentally cracked a window when they were working (it's a 90 year old house, we weren't surprised) and offered to replace it at no cost to us. They are a stand-out company in terms of price, quality and professionalism, definitely use them--we will certainly continue to do so. Finally, we had them install a new front door that we purchased and stained ourselves. They did a great job and their price was better than any bid we got. 5 starsshow more

  Brian R.
• Craftsman's Choice Inc

  5.0

  We selected Craftsman's Choice based upon reviews on the James Hardie WEB site and reviews on Angie's List. We contacted the company and Ben came to our home to discuss the project and give us a quote. Ben was very personable and explained the work and answered all of our questions to our satisfaction. Ben gave us a list of customers in our area and we looked at several of the homes to evaluate the work appearance and quality. The work was started as scheduled and took a little longer than planned due to weather issues. A project manager (Chris) was assigned to our job and he was knowledgeable and professional. A 3 person crew was assigned to do the siding, soffit, fascia, door and window wrap work. The same crew (Eric, Rick and Bennie) worked dally until the work was done (about 3 weeks). We were impressed with their work and their professional skills. They answered all of our questions that arose during the work process in a direct and pleasant manner. The stone work was performed in 1 day by a separate crew from a subcontractor. The stone work was done to our satisfaction and looks very nice. The painting was performed about a week after the siding completion (to allow for the caulking to cure) in one day by a crew of 3 people. Ben had noted that there was some rotting wood around 4 of our windows and said that when the siding was torn off that they would evaluate what needed to be done. It was determined that the windows needed to be removed to repair the damage. Ben did not pressure us but proposed replacing the windows rather than reinstalling the old (20 year old) windows. We chose to replace the windows and that was done after they arrived in 1 day by a crew of 3. This crew was different that those that did the siding but were also very knowledgeable and professional. Overall, the house looks great and we are very pleased with the results of the work performed by Craftsman's Choice. We believe that they gave us a fair price and just took care of a number of minor things that came up during the process without charging us for each and every item. Everyone that worked on our home was personable, highly skilled, and professional. We enjoyed interacting with them as the work progressed. We would have liked to have a little more pro-active communication from them during the various work steps to keep us informed about pending deliveries and starting dates for the various work steps. We discussed this concern with Ben (one of the company owners) during a follow-up visit and he said they were growing rapidly as a company and planned to improve on this communication work. Everyone (neighbors, friends, and relatives) that has seen our home has commented on how nice it looks and our neighbors were particularly impressed with the crew's daily clean-up to keep the home as neat and tidy as possible during the work process. We would highly recommend Craftsman's Choice to anyone that wanted siding and related work performed on their homeshow more

  Richard B.
• Craftsman's Choice Inc

  5.0

  We met with Mike (sales person) at our home. Mike was very professional and attentive. We had a list of questions, and also gave him several 13" x 19" computer renderings of exactly what we wanted to have done. We were very prepared. Mike answered all of our questions. Craftsman's Choice also has some nice features such as having your project in the cloud so you can just check on when different segments of your job is being scheduled. They also provide you with a very detailed bid. We received Mike's bid via an email. We had originally started out with three businesses all chosen from a very extensive and detailed search of many sites including Angie's List. One of the businesses we eliminated because they would not email a bid, but wanted a face-to-face meeting to present the bid, which we did not want. Both remaining businesses (Craftsman's Choice and one other) were extremely competitive in their bids. We (my wife and I) finally made a 12 category questionnaire in which we could grade each business between a 1 and a 10. Both businesses came out exactly the same average points. Better in some areas, worse in others. We finally went with the other firm only because of several Angie's List reviews that indicated a similar problem with Craftsman's Choice, but this was minor. We emailed Mike informing him we had chosen another firm. Mike emailed us back and was very professional and even asked how he could improve his presentation. We are very sure that we would have been pleased with the work if we had chosen Craftsman's Choice. But in the end you have to choose one business. Both were extremely competitive in pricing and professional in their presentation. And if the other business (which did not have those few negative reviews) did not exist, we would have gone with Craftsman's Choice without hesitation. In the end it was a "gut decision" and one which was hard for us to makeshow more

  MARK M.
• Craftsman's Choice Inc

  5.0

  CCI was great to work with. They know their stuff and the work is quality. We love our new home exterior. They were in the middle of the pack for quotes, and I arranged for the masonry and plumbing work, but they arranged everything else. No monetary overage occurred. Jeff is an amazing project manager. He is the definition of "Git r Done." I will say that I had to project manage a few times to push for dates and updates, but all in all, it all got done and it got done well. Do not hesitate; use CCIshow more

  Chris G.
• Craftsman's Choice Inc

  5.0

  Craftsman?s Choice is the best contractor I have ever worked with. My wife an I had the pleasure of working with Ben throughout our project. From start to finish Ben demonstrated his honesty, professionalism, and commitment to our project. The end result is amazing, the James Hardie product is beautiful, professionally installed and will last a lifetime. Out project consisted of removing original shake siding and brickwork on our St Louis Park house and garage. The Craftsman's Choice crew then replaced the siding with James Hardie lap and shake siding as well as added stonework to the front of the house. This was no small task, as expected with any projects, minor issues arose. Ben and his team went way above and beyond to address any issue that came up. This is the true test of any contractor, Craftsman?s Choice honestly impressed us every step of the way. I have never worked with a contractor with more integrity. When having James Hardie installed, it was important to us to have the project complete by a contractor who only installs Hardie. We made the right choice out of the few contractors serving the Twin Cities. If you are looking for a contractor who will do great work, on time, for a reasonable cost, on budget, with high integrity and professionalism ? hire Craftsman?s Choiceshow more

  Gregg L.
• Craftsman's Choice Inc

  5.0

  The project took less than a month and seemed to go quickly. As to be expected a big project like this, there were a few bumps in the road, but the company was repsonsive and kept me apprised of what was happening. All the associated sub-contractors and employees were easy to work with. The total cost was towards the upper end of my price range, but the materials and workmanship appear to be of top quality and I feel I got my money's worth on the projectshow more

  GREGORY L.
• Craftsman's Choice Inc

  5.0

  What's the saying? All is well that ends well? That does a pretty good job summing up our experience with CC. I can recommend them without hesitation and plan on future business. There were problems that came up, some were quite significant, but it's not so much there were challenges but more of an issue of how CC handled those issues. While the idea of residing our house was something discussed, we had ugly EIFS (aka - fake stucco) and equally noxious vinyl siding, we didn't have that push to undertake a whole-home residing project. Until, that is, we found evidence of water intrusion. The moisture found was under a window located on the main floor. And my-oh-my was there damage. All framing directly underneath this window was completely rotten. Blackened framing that looked horrible. The cause was improper flashing on a brick row which funneled water directly into the wall ? 14 years of damage, BAD. This was the first sign of trouble and what got us to move on this project. Knowing the reputation of EIFS and with the damage discovered under the window we decided it was time to get some work done. Contacted CC and other contractors to solicit a bid for the job. Keith from CC was our initial contact. We made arrangements to meet and discuss our needs and get a quote for the work to be done. The scope of the project was fairly large: - Reside house - Repair framing / insulation / vapor barrier / drywall under window due to water intrusion - Replace window - Remove top level of bricks and install a masonry cap with proper pitch When we first met Keith we were impressed with his readiness and demeanor ? I would describe it as quietly reassuring. We showed him the damaged framing and window, discussed our initial ideas on siding and what we'd like to achieve once the job was all done. With that Keith departed and informed us it would be approximately 1 week to pull together the needed information and provide us with a cost estimate. This all occurred during the Christmas holiday period so we were impressed with his attentiveness during a busy time for everyone. The cost estimate was emailed to us and provided exact detail on everything outlined. Trust me when I say, you will have few questions about the scope of their work. We reviewed their ?Siding Proposal Details? which clearly outlines what they will (and won't) do including details on what they will and won't repair should it be damaged during the siding installation process (this was relevant in our case). At this point we were reasonably confident that CC would be our choice and after a couple of back-and-forths with Keith on what our ColorPlus color choice would be we gave the green light and got things rolling. Approximately 5 weeks passed and was then notified all material were ready and CC got started. Job commenced and a crew of about 6 laborers arrived. The project manager, Jeff, made a routine appearance but otherwise the crew-lead, Chris, was the daily go-to for anything. Was told the job would take approximately 4 weeks and despite some thoroughly rotten spring weather they were true to their word. Now there were some problems along the way ? it's a big job so no surprise there. The first issue was how the crew sided a bump-out. The renderings Keith had done showed the whole of the bump-out sided in shingles. The first attempt at siding this area was not going to work ? it looked nothing like shown in renderings so we asked them to do it over. The problem was Jeff, the project manager, was not receptive to the idea. In fact he was rather obstinate. He made it clear that the job needed to get finished up and at this late stage a redo wasn't going to work. From our perspective: wrong answer. We made it clear that was not acceptable and made it clear to him. Well, perhaps we caught Jeff at a bad time, everyone has a bad day, but Chris surfaced the issue and made it clear that they'll do what they need to do to fix it. Which they did. Removed the siding as originally installed and on the second try got it spot on. Excellent. The only other issue, and this was a big one, had to do with some damage done to a whole-home generator that sits adjacent to our home. There wasn't any damage done to the generator itself ? it was the wiring within the wall near the generator. These generators are about the size of small refrigerator lying on its side. They kick on when the current cuts-out. It was discovered, while CC was installing siding near the generator, that the generator was not starting for its weekly exercise ? yes, that's what they call it, exercise. I contacted the electrician that did the installation and to make a long story short it was discovered (after a LOT of time diagnosing the problem) a nail had missed its mark, the framing stud, and pierced the wiring conduit holding the power lines running from the generator to the sub-panel - OUCH. This caused a short which prevented the generator from starting. Not good. I was informed by the electrician that none of his time was covered under the generator's warranty which meant we were on the hook for his time. And that time is EXPENSIVE. It was a BIG bill. This wasn't a pierced AC freon line. This was MANY hours of an electrician's time. I asked the electrician to directly invoice CC and informed both Keith and Jeff of what happened and our expectation that they will cover this cost. Without hesitation they informed me they would cover the cost and were fine with the direct billing by the electrician. After some back-and-forth with the electrician and CC we finally got things ironed out between the two parties and the electrician was paid for his time. All is well that ends well. Now, it should be said that one of the reason we were very enthusiastic about hiring CC is they explicitly state in their ?Siding Proposal Details? the following: CC fixes any damage to your wiring or AC-lines caused by the siding installation at no additional charge. Believe me, lots can go wrong on these jobs and this is a perfect example. At a previous home we had reside by a different contractor and with damage to our AC lines we understood the importance of having a contractor that will repair those things they damage. This is a perfect example of something that can go horribly wrong for both customer and contractor but did not because of how CC chose to deal with the issue: they were true to their word. Priceless! Strengths: - Easy to work with ? everyone, from Keith to the siding crew - Attentive and responsive - Leaves work site in good condition - Stand behind their work Would I hire CC again? Absolutelyshow more

  Jim A.
• Craftsman's Choice Inc

  5.0

  We are extremely satisfied with the sales process, design, craftsmanship and final appearance of our project. The team at Craftsman Choice is very professional and are highly skilled at what they do. They want to make sure you are happy with the final product. We love how our house looks. I would highly recommend their servicesshow more

  Eric N.