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Yes, a water softener can remove scale deposits. According to the U.S. Department of Energy, after you add a water softener to your home, “gradually the softer water will dissolve limescale scale deposits and remove the problem entirely.” Installing a water softener—or water descaler—will also help prevent new scale deposits from forming.

The most effective way to fix hard water in your shower is by installing a whole-home water softening system. This system treats water as it enters your home, removing the minerals that cause hardness before they can reach your shower or any other fixtures. While this is the most comprehensive solution, other methods are often temporary fixes. For a more affordable and shower-specific option, you can install a water-softening showerhead or a shower filter. However, these filters are generally less effective and may not remove all the contaminants that lead to limescale and hard water stains. By implementing a water softening solution, you can expect a reduction in mineral deposits and enjoy the benefits of cleaner-feeling hair and skin.

If your water softener repair is fairly straightforward, like a simple filter replacement, then you can probably do it yourself with little risk. However, anything beyond a simple fix should be addressed by someone with extensive plumbing expertise to avoid costly water softener problems, like leaks. 

That said, even simple problems can be complicated to diagnose, particularly if your water softener is attached to a whole-house treatment system. So, unless you feel absolutely certain that the problem is an easy fix that you can take on yourself, it's probably best to hire a plumber to diagnose and fix the problem.

Most of the U.S. has hard water, especially across portions of the West and Midwest. The areas with the hardest water include parts of Texas, Oklahoma, Kansas, Colorado, New Mexico, Utah, Wyoming, Illinois, North and South Dakota, Ohio, and New York. You’ll find soft water in parts of New England, the Southeast, the Pacific Northwest, and Hawaii.