Get matched with top window pros in Smiths Creek, MI

"TLDR: pressured sales pitch, very expensive, sloppy work, and a month later they have stood me up 3 times and not fixed any of their mistakes. Here was my experience with PHRG. They have an excellent sales team. They probably exaggerated any minor issues we had with our roof, but we knew we were due for a replacement. They have an extensive sales pitch about the training their crews receive, the materials they use, and their warranty. They were able to offer roof intake ventilation which I needed and didn't have time to do myself. Their sales rep was knowledgeable and it seemed like they were selling a quality product and service. A few red flags during the sales pitch - they don't have their own crews. PHRG sub contracts out roofing work and they are really just a sales office. Red flag #2 - they told me they would install ventilation whether or not I already had it. Adding additional ventilation to a properly ventilated roof is unnecessary and not correct if your intake and exhaust ventilation is already proper. This should be a dead giveaway that they are just up-selling things you don't need. Red flag #3 was the classic high pressure "if you don't sign today" tactic, and then dropping %15 off our price when we said no. They day of the install, the crew showed up 2 hours early with absolutely no warning and in a van marked for a completely different roofing company. The foreman barely spoke English and seemed to be the only one of the entire crew that did. Halfway through the install I had to remind him to remove an old vent and cut another hole for a new vent. I was extremely clear about these requests with the salesperson. After my reminder they still left the new vent completely disconnected inside my attic and used the complete wrong style vent. This vent connects to my kitchen range hood and they used a vent meant for attic ventilation which lets outside air into my kitchen! There are numerous shingles that have not sealed, have very obvious gouges or tears, are missing asphalt granules, and left an exposed nail un-caulked. They did not block off my gable vent after the installation. Leaving a gable vent open with eve and ridge ventilation is improper. So, they either don't know better, or don't care about proper attic ventilation. When installing the counter flashing, they failed to remove old caulking and used clear (not color matched) caulking instead. Apparently they are required to use this specific caulk by GAF but it was installed very sloppily and sticks out like a sore thumb. They spray painted several of my vent stacks without asking me. The paint is runny and looks absolutely terrible in addition to getting over-spray on the shingles. They also scratched my brand new vinyl fence with their wheelbarrow. They later fixed this with some paint thinner when I pointed it out, but there is a theme of carelessness here. At the end of the day I refused to sign the completion of work paper. They have scheduled and failed to show up on 3 separate occasions to fix their install! Total waste of time and money."

"Champion struggled to get our project finished, having to come back and finish the project weeks after the initial install. They quoted quickly, got me scheduled for initial install quickly, and even got the windows in within a day. But when the installer said they'll be back in a day or two to finish the cosmetic stuff... they did not. It was safe in the short term, no damage, no risks, but cosmetically awful. The company was quick to recognize the problem, extremely communicative, and didn't charge anything to make it right. They stood by their promise to make it good for us. They also fixed our torn screen for free; the wind blew a heavy patio umbrella and it slammed into the window, tearing the screen. Side note, not even a smudge on the glass. It is quite handy to have technicians locally that you can just drop in to drop off a broken piece. Overall quite happy but it took a bit to get there."

"Went above and beyond with no extra charge."

"Signed contract today, same day as presentation, saving an additional 10%. Installation estimated at 8 weeks. Installation by Andersen of their products provides extended warranties that other installers can't provide. Complete full service from permit to installation to warranty calls all by Andersen. They provide financing if needed too. Extremely professional and knowledgeable design consultant."

"Great service!!"

"Great service and professional install. The egress window full install was done the same day in less than 7 hours. Highly recommended!"