Majic Window

We had Magic Windows put in a new roof, bathroom remodel and a new flooring in our kitchen as well as our bathroom. Our sales agents Dan & George I give a A+/5stars. They are truly caring people and put their customers first. Last year we had a wind storm that damaged our roof and the rain water was literally pouring into our home. I called Dan and he sent George over who took the time to educate us on proper roofing and the importance of quality roofing and installation. The next week the roofers were at our home installing a new roof so that our home would not sustain more damage. All three crews were meticulous and placed a lot of care in their work. Superior craftsmanship is 2nd to none with this company. I gave them all A+/5 Stars. As far as returning phone calls when I had a question or concern this company can use a little improvement. I give them a B/4 stars. Overall Magic Windows will be our 1st and only phone call for any future home improvement endeavors. We love their work.

First off, they are not Majic windows. They are InLine windows made in Canada. Majic only installs them. I had 6 windows installed last summer (2023) and WILL NOT be ordering the remaining 11 windows from them. The windows appear to be of good quality but the installation was below sub-par. The trimming was as cheap as can be. It is just formed sheet aluminum held to the window and siding with nothing but caulk. If someone were to place weight on the trim in would crush as there is nothing behind it. The exterior sill was not pitched properly. They did return to fix it but only pitched the sill at 1 or 2 degrees instead of 10 to 15 degrees. They also scratched the paint installing them. After repeated email complaints they ghosted me. Due to their high-pressure sales tactics, poor quality installation and terrible customer service I would not recommend them.

This company is terrible. I hired them to do a siding project on my property. The communication from them was bad from the start. They also lied and told me that they did not subcontract their installers, which they did. Now they are demanding full pay after the following issues which I eventually had to fix myself due to non-existent communication from them for months. -Broke my stair railing (I paid out of pocket to repair) -Never touched up paint - Did not remove their waste (I took it to the dump) -Never reattached the power lines to my home -Reinstalled gutters incorrectly -Broke air conditioning unit (I paid out of pocket to repair) They don't finish the job or correct any issues. You will not be happy with the final product.

Everyone we delt with was very friendly and helpful. The roofers came out in the morning and finished everything before they left. They did an excellent job and made sure everything was cleaned up before they left. Not only did they replace some of the wood facia boards but also put aluminum siding where they replaced the boards so I never have to paint that area again. They also left some replacement shingles in case I need to make a repair in the future.

My rating is less than one My windows were literally beat into my house which damaged the trim and drywall Insulation was from spray cans that left gaps and air leaks Windows are hard to operate Frames are now visually distorted After six service calls not one of the issues we’re addressed just more perfume on a pig Don’t expect anyone in charge to call you back to discuss or offer to repair issues Homeowner Beware Call any other window company not Majic

Buyer beware ! These are deposit hustlers , they take your money promising a timelines and deliver 6months or a year out of their promised timeline !

This is my 2nd time using Majic Windows...previously they did a phenomenal job. They were quick to remove my very large bay windows and replace them with large picture window with sliders on both sides all while temperatures outside was below freezing! I had a small issue and they took care of it quickly and with great efficiency while being very personable. Today was no different when I purchased patio doors and I look forward for the installation to come.

Love my windows!! Professional all the way from the appointment setter to the salesman to the installers! Everything went smooth I recommend this company 100%

I really want to give this company a 0. This company should be out of business for the quality of workmanship. I cannot believe that they are letting unprofessional people install their supposedly good windows that do not care about their craft. I have corners that are not flush and also corners that will cut you if you if you get close. I have caulk that extend out farther than the windows. Who cares about neatness?? Now let me tell you about the inside. They finished the inside with wood finish trim that you use for moldings and guess who has to paint it? ME! What company does this? You would think by paying 35K you wouldn't have to do anything, but not this company. So now I have to pay someone to paint, plus by it being so thick some of my blinds do not fit now! I talked with the guy Mike who sold me the windows and he said that he was sorry he forgot to tell me that. How convenient. That would've been a deal breaker for me. If I was Mort Crim, I would definitely not have my name attached to this company. Do not buy windows from this company if you care about how your house looks. They have definitely made me the joke of my subdivision. @mortcrim I wish that I could add pictures.

Attic Insulation was very simple and Quick Steve was very thorough and complete on me understanding the work he was doing, the team was on time and fast, did not make a mess and was very tidy !!!

I just wanted to warn people about magic windows the salesman told me I was signing a contract that would make there quote valid for a year I just need to call when I was ready to move forward or I could pay $100 and opt out of it. I thought that’s great just incase something happens and I can’t afford the $16,000. 2 months later there calling telling me there going to sue me because they ordered my window and I have been ignoring them and didn’t set a installation date yet and on top of that they wanted to tack on a few grand because the salesman bid it wrong. They ended installing my window but for the original price quote because I wasn’t going to give them a break when they were flat or rude and unprofessional. The installers were rude and unprofessional . It’s been almost a year and I’m still waiting for them to finish my windows. They Scratched my new windows, left broken glass everywhere there’s loose ends and I been trying to get someone to come finish up for almost a year.

Terrible customer service! The sales rep was very inappropriate and communication is extremely poor. I would rather have no windows in my house then have their windows. I wish I would've paid the extra money to deal with a more professional company. 10/10 DO NOT RECOMMEND!!!

Went very well. Salesman was very detailed on the shingles & how the roof would be done. Product arrived 1 day before the roofers. The crew did a beautiful job & clean-up was great.

Majic installed fiberglass windows at my moms house. Excellent product, superior install and great experience. Highly recommend.

Magic windows basically scammed me into purchasing windows! We got a quote which has now turned into “we have your windows in” even though their sales rep said “we just have to verify you can qualify for windows however you can back out the windows for a year if you change your mind. “ now apparently Me. Adams “second in command” stated to my husband he was fired and no longer with us” what does that have to do with magic windows honoring their promotions? Anyways so we got pressured into buying these windows. Fine whatever at this point HOWEVER. I get a call stating now my loan expired and they re ran my credit (without my consent) and it won’t go through! And I get THREATENED to figure out how to pay for these windows that are now my product. I have to reapply or they will sue me! What kind of business is this? We’re still not a year! Also this “second in command” failed to tell me last month that the loan would expire when he called and said my windows were in but we said wait to install until March. So you knew Medallion bank loan would expire and you let it without my knowledge and now I’m stuck even further locked in with these windows. Horrible horrible company.

I can't thank Majic Windows enough for the great job they did on installing our window. I had a door removed that went to an old balcony and a window installed in it's place. The team was punctual, respectful, professional, and the finished product looks great. I would highly recommend Majic Windows to anyone who is looking for a professional team offering affordable prices for a great product. Brian from Majic Windows was great to work with and was extremely helpful during the process leading up to the install. If you are in Michigan and looking for a great window company I highly recommend Majic Windows!!!!

Majic did an excellent job with a complete replacement of our roof; 50 year guarantee. They were prompt with rescheduling (had a rain delay) and complete the job in one day. They were careful of our landscaping and outside furniture. And they did a great job cleaning up after the project; found no nails except where a few missed the roll-off box.

Amazing! I am a first time home owner, previous home owner said the problem windows were the 3 front windows and the door wall. I called around, even asked family who to get quotes from and most everyone said Majic! I was impressed from the very first call to set the appointment up, the salesman to the installers. Everyone was very professional and easy to talk to!

Let me just start by saying " what a difference"!!! I had so many drafty windows, and my heat bill was always high. so I decided to search out window companies. I first got a quote from wallside, they were okay! But I didn't want to settle with just one estimate. So a couple days go by and this nice young man stop by from Majic window. He went over some things I might be interested in doing in the next year. I told him I was mostly interested in getting windows. So next day the salesmen stopped by and I was sold! He was so informative about the windows. Now I've had my windows for a couple months now, I just love them. I no longer have any drafts and I love the new look on my home. Thank you Majic Window.

Thank you Rob and Andy I absolutely love my New fiberglass windows from the sales to the serve to the install you all definitely get an A+

From the Door to Door guy and in house representative. To the installers. They were all very polite and had great work ethic!

Honestly I don't even know how they are still in business. Starting with their deceitful salesman, damaged products, useless management and don't even get me started on their team of installation misfits.

Excellent...!

By far the worst home improvement experience I could have ever imagined. If you are looking for windows, please do yourself a favor and listen to this review. This is not an isolated incident, which makes it all the more insane that this company is still in business. I wish I would have listened to the warnings I read online before I signed on the dotted line. Because once I signed, I was stuck. The experience that followed has been astonishingly incompetent. First I will start with the sales. I showed up at my house after work to find an Escalade parked in my driveway; license plate reads "ISOLDIT". That should have been my first sign to just walk away. Regrettably, I allowed him to pitch to my wife and I. Price started at over 50K for a house of windows. We kept saying no, until the price was reduced all the way down to around 20 grand. How you can reduce the price by over half in the matter of 20 minutes is a mystery to me. Salesman was very high pressure, basically wouldn't leave until we signed. We recorded the whole conversation, where he promised that the windows would never fail, that if we had problems, he would be there for the whole process for the life of our windows, how that he had been with Majic since day 1 and that if the owner were to step down, he would be taking his place. Wow what a joke. Long and short we signed, had him throw in the gold package service agreement, which basically says if your windows fail, you don't have to pay for the workers to come back and fix them. (Which in my opinion should be the standard when you are selling windows that have a lifetime guarantee) We were supposed to have 0 down financing for the first 2 years, then a low rate that was negotiated. We have had to contact their finance department at least 8 times because they continue to screw up the agreed upon financing terms. At first they were trying to use our payment to pay only the interest, even though it was 0% financing for the first two years. Now they are sending us checks in the mail every month to make up for their mistake and repay us the interest payments that we have already paid. I still have zero confidence in their finance department and doubt that this is the last we will hear about these issues. And remember that salesman that said he was going to be with us the whole time? That same guy won't take our calls, won't return calls, has been completely unhelpful with all of the issues references throughout. We have reached out to his manager and the manger after that; no one is helpful. They are incredibly rude and self-righteous, like their company being terrible is our fault. Onto the install. Had a crew at the house all day, they were nice enough and it SEEMED like everything was going well. At the end, we asked the installer how it all went, he said "smooth install", although one window was broken on install. Keep in mind this was in March 2019. So now they have to schedule another day to come back and fix the broken window. It is now December 2019 and I still do not have the window fixed. After the installers left, my wife and I did our own inspection as we were cleaning our brand new windows (they put stickers on every window that you have to peel off and then clean the residue off). That is when we noticed the gouges in the walls, the ripped weather-stripping on the windows, the knife cuts in the window sill (inside the house), the missing caulk, etc. So they send out another guy to check out all the damage and write up a follow up report. This guy was actually honest. He said that the job the previous crew did was totally unacceptable, and that he would personally be back out next time with his own crew to correct all of the problems, and reinstall the broken window, once it was in from the factory. Reinstall date came, they showed up 2 hours late, and they showed up without the window and the wrong weather-stripping. They said it would be months before they could come back. We waited. The 3rd reinstall day arrived. Guy shows up with the wrong weather stripping AGAIN. Seriously, this company exists. But at least he has the replacement window this time right? As he is removing the glass from the broken frame, he cracks the glass. So now the window frame that was broken on install, now has the glass broken on it as well. I asked how long it will be now, to which they respond, TBD. Keep in mind I have had to take off work every single time this garbage company has to reschedule their unsuccessful jobs. We are going on one year and they still haven’t completed the job. I will provide another unfortunate update when/if this project ever gets completed. There are so many other things, that I failed to include here, but bottom line is this. DO NOT USE THIS COMPANY FOR ANYTHING. YOU WILL REGRET IT. DO NOT THINK IT WON'T HAPPEN TO YOU. MAJIC IS NOT A TRUSTWORTHY COMPANY. THEIR MANAGEMENT IS COMPLETELY INEPT AND REFUSES TO OFFER ANY ASSISTANCE.

Excellent The work was completed in one day. Everyone who comes to my house just love the windows. My Sliding door is an eight foot door and you can open it with two fingers, which is great carrying food to the grill.