1-800-HANSONS (Detroit Windows)

Customer service was excellent. Adam was very knowledgeable about the product he was selling.

They did a good job with my windows

Word to the wise ? don?t use 1-800-HANSONS for home improvements. Just 2 weeks after they installed a new shower, the entire bathroom flooded today when I took a shower! When we called them, they REFUSED to come back out and said call a plumber because they aren?t responsible? Then they actually had the audacity to ask for $450 they added on to fix the shower ceiling, which they weren't going to do at first. We had to go around and around with them to get them to do it. We spent thousands on this and are now without a shower for who knows how long! They also ripped out the top of the window frame and bracket to fit the shower wall then threw them away so we have no way to hang the curtain back up; left wallpaper hanging and removed a piece of tile and left a spot at the bottom of the wall open. When we actually got them to come back and fix it, they put a poultry amount of grout in the hole, which later caved in leaving a hole again! Horrible experience and horrible customer service!

2 guys installed everything and we’re finished by lunchtime. I LOVE these new windows.

I would never recommend or refer Hansons to anyone, for anything. First off the salesman who originally visited my house to quote a full bathroom remodel, directly lied to me while sitting at my dining room table. I asked very specific questions about the labor force that Hansons would use. I was told there would be a crew of at least 2 Hansons employees performing the demolition and the install, along with a master plumber that would be there as needed. As it turned out, a 1 person crew who was not an employee of Hanson's but rather a sub-contractor who worked on his own schedule. The work quality was average to sub-par and in fact one of the panels was cut incorrectly onsite and I had to wait an additional 3 weeks for a new panel to be made and shipped. Customer service repeatedly told me incorrect dates and timing. Hanson's tried to gouge me with an additional $1,600 for work that was never done. All in all, a terrible experience and I would never use them again.

Hanson's is an excellent company, from the salesman to the installers - everyone was pleasant and professional, and very knowledgeable. Our windows are absolutely beautiful, and we are extremely happy with them. We give Hanson's our highest recommendation without hesitation.

If you’re considering getting new windows, I cannot recommend Nova from Hansons highly enough! From start to finish, he made the entire process smooth and stress-free

Shawn Stacey was incredible. He was very thorough and demonstrated how knowledgeable he was about the product. Shawn gave us a broad range of options and made us feel accommodated, heard, and taken care of. He provided a no pressure sales experience that we really valued. 10/10.

This is a review based solely on the SALES experience. Solid salesman, friendly, knowledgeable. Sold me on some siding and gutter work. I am satisfied. Update: The work is now all complete. Two work crews were at my home within one week of each other. Both were courteous and professional. The work looks impeccable, and they cleaned up everything when they were done. I would recommend Hansons to anyone.

Our sales rep Aaron did an excellent job in explaining our window choices. How the windows worked and showed us how energy efficient they are. When we had questions, Aaron was very good about getting back to us with answers. The installation crew were great. They worked on one window at a time and cleaned up after each window was installed. They took the old windows with them. We were shown how easy it is to clean our new windows. As the crew was finishing the clean up, a representative from 1-800- Hansonà ¢à  à  s arrived to make sure we were pleased with the windows and the job the installation crew did. I would recommend 1-800-Hansonà ¢à  à  s to anyone needing windows! From beginning (purchase) to end (installation) , it was a very good experience.

The work crew was excellent. Did everything all right?

They will bamboozle you into thinking everything is fine with your roof just to have you comfortable enough to sign a contract. They day of installation hit you with thousands of dollars worth of fees. Do not give this business your hard earned money!

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Tried to put in hidden fees without notifying the home owners who was present. Made the final pricing looked like it was complete in the service set up. Will pay for quoted fees, but NOT willing or able to pay for added hidden fees at end of service date. No communication once service was written up and down payment submitted. Will NOT use this company again. BEWARE!!!!

very poor customer service. I regret having my windows installed with 1800 Hanson. First, my installation got delayed by 2 months. Then, they sent me sub contractors to complete the installation, which has not been done correctly. for example, many metal screws were added to the let to windows that are not part of the design and look ugly, the team did damage my bathroom door, screen door bent and damaged, sub contractors are like Craiglist handyman with no badge or sign on the truck. I gently called 1800Hanson and asked for a quality inspection. it looks like all they care about is the payment and not the quality of their product. Then a lady called me threatening me to either make the payment immediately or it goes to collection without first taking care of my issues. what an attitude and customer service. Plus, I do not have a written warranty. This is purely a scam. they take your business, sub sell it to a local sub contractor, and take their portion or the cake

We love our new shower! Ethan and Troy were excellent! Very polite, kind and courteous, also timely and professional. Hard workers and meticulous. I would highly recommend Hansons!

Sales pitch is painful, but beyond that is fine

Good friendly working crew did the job in a timely manner no muss no fuss in and out enjoyed watching them do their craft!

Absolutely HORRIBLE work. I used Hanson because of their brand name and guarantee. They did a horrible job and had me go and get the parts they needed to complete the job. The second repairman came and said it was not a good instillation job and tried to fix it. He told me to contact them again if it is still leaking. Sure enough the next rain it is leaking worst than the original one I had up before they robbed me for this job. The contractors are just local guys that you could hire yourself subcontracting for Hanson's. Today after cancelling 2x they said they were coming, no show and my whole day lost waiting for them. No matter what you do, DON'T USE HANSON'S!

Too expensive.

The process takes too long.The work and the quality of material was excellent.The job was performed in one day, it took two month for the process. The worker was very professional,great job guys.

They did a good job on my roof. They were efficient and cleaned up after themselves. I would recommend this company.

did a great job

Overall, good value for the money, some unavoidable weather delays, a couple of mid-measured window delays, issue with door wall install but they provided timely service.