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"Quote was professionally provided by a knowledgeable associate, The installation was timely and well done. Work site was kept clean and I received a good explanation of how the system works."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"The serviceman did a great job in installing the new burner. Did it with ease."

"They were very thorough with the design and were prompt and efficient in the installation."

"I would shop around. I think I could have a shorter wait time between when they figured out what kind of repairs you need and when they actually approve the repairs and get somebody out there to do the installment. It's just a long lots of time in getting the job done."

Roberts Service Plbg. & Htg. Co., is a customer focused heating and air-conditioning company that was originally started in 1969. Located in Niles, Michigan, we employ highly trained people whose goal is to make our company the best service company in the Michiana & Harbor Country areas. Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings just like yours. We take special pride in the craftsmen we train and employ, a fact you'll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. Should we make a mistake, we will do everything in our power to correct it to your satisfaction. Call us today! We look forward to earning your business!

"We purchased a heat pump. The sales rep was professional and very knowledgeable. He didn’t try to sell us more than we needed as others did. Sears worked with us on fast installation. The install process could have been neater, but we are picky. The heat pump is wonderful and we’re very happy with it."

COMPELTE profilt60 y ears A-1 Geothermal has been in the heating, air conditioning, plumbing and refrigeration business for over 60 years and specifically in the Geothermal heating and cooling business for over 20. Our experience speaks sustainability and so do the systems we sell.\n\nCould you use and extra $100 to $200 a month in your family budget?ears i busonessn