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"Great service, fast service"

"I could not be more pleased and impressed. T he work was done to perfection, truly. His professionalism, attention to details, and expertise in doing the job in a careful and complete manner we're beyond not worthy. I recommend him enthusiastically in an unqualified way."

"as advertised"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."

"so far;so good"

"Both jobs went very well. However, I have just learned by phone from Modern Plumbing that they no longer do residential plumbing as of January 1, 2018."

"Chris did a great job"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Excellent. Flawless work and managed to find a Grohe part in a day (which is a line Helmus does not carry). They were shorthanded so the service manager Danny Snyder came out within a business day of my call (nothing was urgently broken). Danny offered me several options for each repair taking into account upcoming remodels, he was ver personable and interested in puzzling out some of the problems I had been noticing. I felt completely comfortable leaving him to finish the job and lock up behind himself."