Get matched with top basement remodelers in Niles, MI

"We recently completed a basement finishing project with Matrix and are happy with the final result. As with many large remodeling projects, we ran into a few issues along the way. A flooring material delivery delay pushed the project timeline back by a few weeks. The shower panel was scratched during plumbing installation and had to be replaced, and there were several electrical items shown on the plans that required follow-up visits to complete correctly. We didn't discover until after the drywall and painting were finished that the framing team had missed the wood backing specified in the plans for our TV mounts, which was never resolved. Despite these challenges, our site manager, Jim, was responsive, professional, and easy to work with throughout the project. He was available when questions came up and helped address issues as they arose. While the project wasn't without hiccups, Matrix worked to resolve concerns, and we are enjoying our new basement."

"Great job for a great cost. Very thorough and stands behind is work."

"We are very pleased with the entire project--from demolition to final details. Our new basement is wonderful--everything we had hoped it would be. It was great to work with Brawny Builders. They are great at communicating throughout the entire process and are reliable. You can trust them to do great work!"

"Initial meeting with owner, Mark Spencer, went very well on August 29th, 2016. No pressure from Mark to buy. Assured that if I went with him I would have his brother-in-law James doing the install. This was a big selling point for me as I did not want a sub- contracted crew in my home that Legacy could not vouch for. During meeting on August 29th I was told that my windows and doors would be ordered as soon as I paid a down payment and signed a contract. On September 2, 2016 Mark brought out samples of the exact type of window we would be getting and my husband and I signed the contract and paid Mark $12,872.00 which was half of the total cost. I was told my windows would take 4-6 weeks from this time. My contract with Mark at Legacy states that the projected end date will be October 2016. Mark emailed me on Sept. 7th that my information was entered into the Polaris system, but that he would send someone on Friday Sept. 9th to make sure the sizes were correct. This was done. I emailed Mark on September 9th asking if there was a possibility the work would be complete by October 16th because I was hosting an event at my home. Mark emailed back there was a good chance this was possible. On October 13th I emailed Mark to see if he had hear anything about my order. On October 14th he responded that it would be another 3 weeks since my patio doors and kitchen windows were special order due to the fact they had built in blinds. He told me that these have longest turn a round time at Polaris. Needless to say October came and went. If I wanted to see what was happening I was the one that had to contact Mark Spencer. On November 8th I received an email saying that my order will be here right before Thanksgiving. He gave me his reps name and number saying the delay was all on Polaris and his rep would verify. Supposedly I had a "HYPER CUSTOM ORDER" according to Mark. I will say the kitchen windows and doors did have built in blinds, but my garage, dining room, upstairs bedroom windows and great room windows did not have blinds. I pointed this out to Mark wondering why all of those rooms weren't ready to be put in, but not given an answer. November 18th and I get an email from Mark saying my windows will be in on Wednesday the 23rd and they will set up install after Thanksgiving at the first of the week. Work began on Tuesday, November 29th and was finally completed on Saturday December 3rd. Let me tell you this before I continue. The ONLY saving grace with Legacy windows and Mark Spencer is the super qualified, kind and attentive installers that he had come to my home. Instead of his brother-in-law, I was introduced to Beth, Darrell and Justin. These three did an amazing job of removing rotted out wood windows, rotten sliding doors, replacing rotten wood under doors and cleaning up after themselves. I would have loved to be able to give them their own rating as they deserve an A+ for everything that they have done to make this experience better. Amazing installers is what kept me from giving Legacy a lower rating. On Saturday, I paid the installers the remaining $12,872.00 without having Mark come back on Saturday to see if I was happy with the work and to make sure that everything was working. When I told Mark how frustrated I was with how long the order had taken he told me that Polaris is the worst company for how long it takes to get custom products. He apologized profusely, however, apologies don't work when you are pushed aside and don't have what you are promised. I wanted to see for myself that this was all on Polaris and their fault so I called them today at their headquarters in Ohio. I still have over 30 windows that I will be replacing in my home and wanted to see where the real delay came from. I gave Polaris my order number (can be found on stickers inside window when they are opened). I was told that my order was not actually placed on Setember 7th but rather placed much later on September 21st from Modern Building Supply in Indianapolis. This information told me all that I needed to know. I was lied to not only in multiple emails, but also to my face. I need to find a new company to purchase the rest of my windows from. Had Mark placed my order when he told me on September 7th or even the 9th I would have been able to have my order installed before the Thanksgiving Holiday which was a major reason we went with Mark to begin with. His delay in ordering my products, even with my money in his pocket has caused me a great deal of distress during the holiday season. Today is December 5th,2016 and I still haven't heard from Mark about how the remainder of the installation went."

"They were prompt for both the quote and the work. They identified fixed 3 cracks in the basement. The work was done well (3 rainstorms later and no water in the basement) and the clean up was great. Everyone was very professional."

"Vendor could provide foundation service, but not one of the other services we requested (simply not a service this vendor performs); we therefore chose a different path. Vendor provided a detailed and valuable foundation report that was essential towards our efforts, so we are very grateful for that. We will seriously consider this vendor for future work."

"The Prestige team was professional, on time and did excellent work. I flip houses and have already contracted them on another project. A definite rehire in the future."

"Very nice work - will be using MPO for additional work in the kitchen."

Family owned business connected with all our people. Provide a safe working space with all your projects.We met your expectations with no problem our people communicate well. Have many years of customer service support we are a responsible and respectful rewarding trust ,safe company. Interior/Exterior Remodeling projects- kitchen and bath, room additions, dry wall, paint, flooring, roofing ,electrical, plumbing, etc.. \nWe are Bilingual

"It was okay but the woman who came out was a little bit too concerned about speaking her own mind and I do not think that the time frame was long enough for her to really get a grasp of what it was that we were looking to do. She had some good ideas but it was not enough to convince me to go further and purchase an additional time, however, we had a particularly challenging project. It was not like it was a simple little thing and I threw a lot at her. She was not particularly prepared when she came so we had to spend part of the time getting her prepared. I had sent her an email in advance with the pictures and everything and said, "Here, so that you are going to be thinking about this before our call." And when she got on there, she had not really done that. So, that took some of the time for me to go and say, "Okay, take a look at the email. Here are the pictures." She did not come ready to go with advice and that was a little bit disappointing. The advice that she had was good but it did not solve my problem and it did not convince me to purchase additional time. I was not unhappy with her. It just did not wow me. It was what it was and it was fine. She came out within the time frame that we purchased the deal because we had just purchased the house. We were living in North Carolina and we purchased the house in Florida. We moved on December 2nd so it was between the date that we purchased the deal and December 2nd because we had to talk to her about what we wanted to change about the house before we moved. Ours was not your typical project. If somebody came in and just showed her a picture of a room with blank walls and they wanted her to help decorate it, I think that she could do that but ours was pretty hard."