Get matched with top heating and air conditioning pros in Marshall, MI

"Our sales person Spencer was Amazing, he went out of his way to explain everything, The person who called to set up installation was rude and lied to us we were getting a 12 foot slider installed and we asked if we could have Champion installers install it he said they do not have their own installers they only have sub contractors so when I said I know who not to buy my windows through he said that's up to you so I called Spencer and he said that is not true they do have in house installers and he would get back to me..so Gabe and Tyler show up to install our door and I have to tell you those two boys did a Amazing job, The door was too small but they found a way and made sure we were happy with everything they did and when we get windows we will request them to install them and I suggest anyone reading this to also request Gabe and Tyler they are great at what they do."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Installation went fine. Started having banging issues so called Adams. Workman came out and said we needed a new part outside the heater. 350 dollars. When I balked at that, he said , you can try draining the water I. The house, and then restarting. It worked. He was there less than 15 minutes, didn’t do anything, and charged us 110 dollars. He could have started with the latter. Will not use them again. I understand there might be a minimum fee, but 110 was stupid. Very unhappy."

"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."

"Nate was very professional and experienced and told us what he was doing on the steps to getting are kitchen sink unclog he was here 10 mins early and got right to work and got it unlcong for now and for good if we have any more issues we will be calling service professional again"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Chris, from Advantage Heating & Cooling, installed a new furnace yesterday. He was, as always, very professional and knowledgable I expect my new furnace will last many years, and the price was very reasonable. It is very reassuring to have a HVAC master specialist so available and responsive."