Get matched with top heating and air conditioning pros in Marne, MI

"Our sales person Spencer was Amazing, he went out of his way to explain everything, The person who called to set up installation was rude and lied to us we were getting a 12 foot slider installed and we asked if we could have Champion installers install it he said they do not have their own installers they only have sub contractors so when I said I know who not to buy my windows through he said that's up to you so I called Spencer and he said that is not true they do have in house installers and he would get back to me..so Gabe and Tyler show up to install our door and I have to tell you those two boys did a Amazing job, The door was too small but they found a way and made sure we were happy with everything they did and when we get windows we will request them to install them and I suggest anyone reading this to also request Gabe and Tyler they are great at what they do."

"We had a new furnace and A/C installed three years but have had continuing problems with the A/C. At the most critical times, the A/C will not operate. Sometimes we can turn the thermostat off and then on to get the condenser to operate. They have made made several service visits but the problem exists today. It appears we have purchased a unit that may be labeled a "lemon"."

"It went very well!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It went very well, always very good."

"Well, I first called for an appointment on Tuesday. I spoke with Julie on the phone I thought she had said that they had an opening that same day from 2-4pm. She asked if there was a possibility that they could come any earlier at 1:30pm. At first I didn't think I could be there, but I then got the approval to take the afternoon off from work so I could be there. I even called her back to let her know that I would be home that afternoon, in case they could come earlier. I waited all afternoon until 4:30pm and called them back to say that didn't show up.A different girl had answered the phone and said Julie had scheduled me for the following day on Wednesday!! I could not make the appointment for that day. There was a break down in communication there and was asked if I would consider rescheduling. I was hesitant, but I did reschedule for Friday the 24th from 12-2pm. The 2 guys did show up on time and within 10 minutes, located the source of the gas leak. It was coming from one of the elbows in the gas line about half way from the main and the furnace. After turning off the gas, they removed the piping up to the joint. It was in an awkward spot between the floor joist and the basement bathroom wall. It took a lot of hard muscle to remove the elbow and then tighten back up so that it wouldn't leak anymore. Those guys worked so hard at it. They did an awesome job!! After the job was completed and payment was made, I had asked for a receipt via email, but it didn't go thru. They had phoned the office and asked Julie to send me a receipt from her computer. She said she would send it. I assumed it would have been that day. Well by Monday the 29th, I still had received one. I had to call back again to get one. I would have given all straight A's except I am not very impressed with Julie who answers phones, schedules appointments and sending out email receipts. So because of that I am rating them a C for Responsiveness. There was no communication from them after the scheduling mishap and email receipt."

"Process was easy. Very professional. This was the second time I have used them. Products and workmanship are excellent, Very pleased, highly recommend them."