Grapids Heating & Cooling, Inc.

Tried to install and completed furnace that was new but damaged and didn't say anything about, thank God for cameras. Then they replaced took another day of my time not compensation for, had same guys who installed the damaged 1 to install the other made me uncomfortable for complaining and them retaliation for me complaining. Now having issues with ice forming on the coils from the air because them retaliation on me leaving the freon short a pound to spec, I have them to fix and refill the pound and there trying to soak me a thousand dollars not caring to make my system right even though there's negligence by there workers from the start and me losing days of my time, putting me in awkward position having initial installers who couldn't even be honest from the start ?. Air-conditioning when freon isn't to spec can over time ruin your condenser and coil from freezing being undetected until measured with a guage. Service manager was rude to me and didn't even care Elijah I got videos

They were professional and efficient! Very informative.

They go above and beyond,from finance to institutions.very happy

They were good, communicating anything I ask about.

Fast and efficiently done

Did a good job

An awesome unit. I love it. They actually let me pick my own price cuz I'm not the richest woman in the world. I tried to be fair, and they accepted my price❤️‍?

Very professional install went very fast very happy

From the individual who did the initial evaluation of the twenty year old furnace/air unit to the Comfort Consultant (who explained/developed a Work Agreement which led to the purchase/installation of a new 96% high efficiency boiler and air conditioner unit. Installation crew was efficient and professional. From start to finish ALL Grapids employees demonstrated a high level of customer service.

I love my new furnace. Great workmanship and great people who care about their work. Everyone involved in this project were outstanding!

Incredibly easy to work with, canâ t recommend enough.

I have some noise from the fan shutting down.

Great experience from the sales to the installation I was very satisfied. I would highly recommend Grand Rapids Heating and Cooling.

The salesman was professional and courteous. The installers did an excellent job installing the furnace and AC and did a super cleanup.

nice group of people good job dennis s

They were very professional and efficient. They patiently answered any question I had. The salesman offered to loan us additional space heaters if needed until our furnace was replaced.

Prompt, very efficient, The techs kept me informed all the way. The repair tech let me know the A/C was working but gave me the option for a new on based on age of the unit which I took. The salesman took the time gave me options and again let me decide what I wanted to do. The installation took longer than we anticipated but the work was done correctly and completely when he left.

Great to work with.

Furnace not working ... from initial call to fix was 4 hours!

Too aggressive trying to get me to commit to the purchase of a new furnace. Wanted me to commit over the phone without seeing a quote in writing. When I asked for a quote in writing they withdrew the offer.

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They had to reschedule with me due to worker's illness. But they made it right & gave me a discount for the incisiveness. They did need to return to correct duct opening to fit register.

We use Simple Mechanical to service our Mom's house. Mom always has nice things to say about the friendly and kind employees.

Had a furnace problem and GH&C came out the same day. The technician found the problem within a few minutes and promptly made the repair. Then he conducted a free safety inspection of the primary and secondary heat exchangers and a carbon monoxide test. The tech was knowledgeable and professional and explained the repair and the safety tests clearly. The price was very fair in my opinion.