Get matched with top oriental rug cleaners in Lansing, MI

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Mr. Basha was prompt, thorough and friendly."

"I left a request online for having my area rugs cleaned. Feldpausch Services responded immediately and arranged to come for an inspection the next day. I was pleased to learn that they would take the rugs out to be cleaned and that would clean for odor if they found it necessary as I have 5 pets. They removed the six rugs before they left and took them with them which gave me a chance to get my oak floors properly cleaned. The rugs were removed on Tuesday and returned Thursday afternoon - the cleaning for pet odor was largely unnecessary. The workman put the two larger rugs in place as I felt I could handle the others. I was very happy to see that the oldest rug which I bought 14 years ago looked essentially new. All of the rugs were returned clean, in good condition and free of odor. Thank you so very much, Feldpausch Services. I couldn't be happier"

"Great job!"

"Bruce did an excellent job of stretching, trimming and seaming the carpet. He was knowledgeable, friendly and a pleasure to work with. I would definitely refer him and his company to others."

"Two members came out to clean the air ducts. They used a powerful vacuum mounted in the truck and drilled holes in the ducts and attached the vacuum, which sucked out the contaminants. Kenny, the lead technician, explained the entire process before starting the cleaning, and he said that I could watch them work if I wanted. They were very through in cleaning the supply and return ducts. They arrived on time and worked efficiently. We'll have to see how effective the duct cleaning is in reducing dust and other contaminants in the house, but I would recommend this company to anyone considering having their ducts cleaned."

"Perfect. These guys are the best. If there's a spot, they will get it out. Resistance is futile. Always on time, very professional, extremely helpful. I hope I never have to use anyone else!"

"They were prompt and very courteous. Was communicative and helpful about the issues with an older carpet that apparently had been dyed by the previous owner. Would definitely hire again."