Miles Plumbing & Heating

The boiler at the Lansing Woman's Club died on December 7, 2021. Mike from Miles Plumbing and Heating was the only one of 4 contractors to actually take pictures of our old boiler and send them to his supply person on-the-spot. Within 24 hours he had a new unit located. The price was competitive. Within 10 days the new unit had arrived from New York and Mike and his team set about removing the old boiler, taking care to protect all the flooring material at the clubhouse. The entire crew was punctual, professional, and extremely courteous in answering questions about boilers in general and this installation specifically. Despite all of this happening over the Christmas and New Year's holidays, Miles had the new system up and running on January 5, 2022. Our club is profoundly thankful and grateful to Miles Plumbing and Heating for the quality work they did, and would recommend them without reservation.

They are great, they are very professional and they are very customer oriented.

He was very helpful with how to solve the problem.

Recently they replaced my water heater. A month or two later a new and different problem arose. (I have an old house!) The plumber they sent that time remembered something I'd forgotten: the replaced heater had failed too soon, probably during its warranty period. (He's the one who had installed it several years ago.) He asked Dee in the office to check into this. Dee called back and apologized for the defective heater, but she advised that it would probably be impossible to pursue a warranty claim because no one had noted down the serial number of the old heater before it was scrapped. But they did not let the matter rest there. They searched out the junked heater, got its serial number, made a claim to the manufacturer, and sent me a check. I give them credit for going the extra mile to make things right.