Get matched with top fireplace pros in Jones, MI

"Very informative"

"Chuck arrived with a helper and explained everything to us. He cleaned the chimney and left us with some estimates for potential work. He was knowledgeable and pleasant. I would use him again."

"WLP Masonry repaired my chimney in less than one day, with courtesy and professionalism, for an excellent price. Communication was timely and polite throughout the scheduling process. Everything was done with absolute professionalism and the work was cleaned away in no time. I was very pleased with this company from start to finish and would absolutely contact them again for future repairs."

"They are a good company and we use them a lot!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Lysters did an outstanding repair for dry rot that turned out to be much worse than expected. Big shout out to Mike and Hunter who were awesome and did amazing work. Well done!"

"Everything went extremely well and we are so pleased with the final result."

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."

"Very pleased with the work performed by Martin & Karson! Shower install looks like a million bucks!!! Love it!!"