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"I had high hopes for Somerset painting. Their contract implies a detail oriented company who believes that preparation is key, and to that end, promise preparation and "hand sanding all woodwork being painted...all glossy surfaces must be scuffed to insure a bond...," "removing hardware including striker plates, door handles, and electrical covers," "drop ceiling fixtures," "repair severe dings in painted doors, trim and base using Bondo," "caulk all your seams as necessary." The quotes are directly from the contract we agreed to. This was a job that had two different crews assigned; and both crews made the same mistakes. Somerset painting relies on the use of subcontractors. There was no QA person actually overseeing the job, and that is were things went very wrong. My sense was that both sets of subcontractors were more interested in getting the job done quickly rather than thoroughly. The lack of "eyes on the job" means the painters do want they want, how they want, without oversight. Somerset painting relies on return visits for "touch ups" rather than getting it right the first time. I appreciate the owner inspecting and apologizing for the work. But, there is a disconnect between the "management" and the actual painters to the point that the front office offered to send back out the team of painters responsible for most of my grief to fix errors. So, what actually happened...If you walked into my house you would say it looked great; nice neutral color palate, freshly painted trim. But, the devil is in the details. It took their QA guy, three or four visits, and additional days of work to re-sand, repaint, and re-caulk. My previously painted white alkyl trim was covered with white latex, without any prep despite the fact that I asked for oil based trim paint. There are areas I can scrape the latex off with my finger nail. I basically got a white wash job. I am, two months after the completion of the job, finding door and window casings not completely painted, drips on walls and six panel doors. I have spent that last two months removing, cleaning, and replacing painted hinges, door knobs and striker plates. I haven't even started my floors yet. During the job, either my husband or I were present. I did, in real time, ask for remedial action from the painters if something was not done right. But, I was put in the uncomfortable position of trying to manage their work; around my going to and coming from my own work. Lastly, the most obvious faux pas: Paint and energy drink spills that required carpet replacement. Paint cans left on carpeting, open, without so much as a drop cloth underneath at the end of the day. A toilet plugged up. Bathroom sinks used for paint brush rinse out. Paint spots on the decking going into and out of my house; paint spilled in the garage where empty cans of paint were placed."

"I hired Woodbrook to repaint my home and repair, seal and stain my deck. I should mention I interviewed 4 different companies I selected after extensive checking online for the best companies in the Plymouth area. From start to finish the company performed extremely well in every aspect of the process. Ryan, the company contact who came out to review and estimate the job, took the time to really look at the details of what was needed. For example, we had some discussion around the best way to paint around the gutters, after which we agreed they would wrap the gutters to keep paint off of them. The company provided a long list of references, of which I actually called 6 and discussed their experiences with the company. All gave glowing reports, and from their comments I could tell they were not plants for the company. Ryan and the crew were always on time and very businesslike. The painting crew chief had 14 years of experience with the company and it showed. They power cleaned the house one day, and did the painting, deck repair, and staining/sealing in two. There were no surprises with additional charges. The estimate was exactly what I paid. I do not enjoy dealing with the skilled trades because so many are less than great, and sometimes worse. Woodbrook is a refreshing difference from those kinds of service providers."

"Paul was very Professional. And gave us a great price Painted painted interior and exterior of our home. Did a great job. Was on time and he did everything he told us he would. I would defif only hire this company again. And I would recommend him to all my friends and family.He's a easy person to deal with.And when beyond what he told us he would do. The job came out looking absolutely great ,"

"Steve did an excellent job painting the room. He was on time and paid attention to detail. I have already booked my next painting job with the company. By hiring Steve, I am able to prepare our home for my husband, who is a disabled veteran, to return home from the rehab center."

"They did an excellent job and matched my paint to my siding as requested! They were very friendly and had great communication with me about my project. Very thorough and fast! I would definitely recommend and will use again if the need arises."

"For the money I spent to have them paint my house, and the quality of their work I’d say 2 stars. I am finding more and more spots where they have paint drips, chunks, over spray and spots where they look like they were running out of paint. Most of these spots you can’t see unless you have the lighting just right. Which thankfully you can’t see otherwise. But moving furniture and moving my floor lamps is how I noticed these issues 6 months after the fact. As a new homeowner you live and learn…I will make sure to use a fine toothed comb on anyone I hire from now on."

"Fantastic! Nick and Frank did an awesome job in record time first class operation. We kicked them off a little late and they worked late and weekends to accommodate our schedule and they were very clean and efficient I can’t recommend them enough."

"Matt(owner) came to look at my home for some exterior/interior painting that I needed done. He was very professional and helpful throughout the whole consultation. We hired the company, and the workers were punctual, reliable, very hard-working, and did an amazing job! It's perfect! Would definitely hire them again ?"

"So good! Ben and crew were incredibly communicative and when I adjusted the scope they promptly told me options & fee adjustments so I could make an informed choice and not lose on timeline. The end product is 🤩🤩🤩🤩🤩 we keep getting stopped by neighbors telling us how good our house looks. I love it! Also the quality is spot on and they were super tidy & cleaned up after themselves. Highly recommend!!"