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If the chemical compounds that make up pet pee haven’t been properly neutralized, the smell of urine can be reactivated with water and linger even after cleaning. You may also notice a remaining pee smell in carpets if the urine has soaked down to the carpet padding, which is more difficult to access and clean than the carpet itself.

It might be possible to wash your couch upholstery, but we don’t recommend it. Couches labeled with a “W” or “W/S” on the tag might be okay to wash gently with a couch cleaner or a homemade couch cleaning solution, but you have to be very careful not to get the padding underneath wet, as it will deteriorate and potentially ruin your couch. You should hire a professional upholstery cleaner to guarantee a safe, deep clean for your favorite furniture items.

Yes, some carpet stains can be permanent. Stains that have been sitting for a long time (weeks, months, or years) are much harder to remove because they have had time to dry and set. Other types that may be permanent include oil-based stains and dye stains. While some cleaners can help, they can also risk dyeing or permanently changing the carpet's color. If you have an old stain and are unsure of the cause, it's best to call a carpet cleaning professional. If DIY methods and professional cleaning fail, you may need to replace that section of carpet or learn to live with the stain.

The best way to fix carpet matting is to start by vacuuming thoroughly in multiple directions to lift the flattened fibers. For more stubborn spots, apply moisture with an ice cube or steam, then fluff the carpet using a spoon, comb, or carpet brush. A blow dryer or warm iron over a damp towel can also help restore the carpet’s texture. For deep or widespread matting, a professional cleaning is your best bet to fluff your carpet back up to its former glory.