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"Did a great job"

"It was perfect. They provide good service, quality of work was there, the response time was good, and they used quality product."

"I went through Universal Septic to completely replace my septic field. Let me start with, Eric is very good at telling you everything you want to hear. He gave me an over the phone estimate that was much lower than other companies. When he ran the final estimate, the price went up more than double his over-the-phone estimate. His price was still a little better price amongst other companies I had called. He was very pleasant when I met him and I had no doubts or worries that he would go above and beyond to keep his clients happy. They reconstructed the septic field back in February 2022. On the first day, I was home and I heard a big crash and felt my house shake. His men hit my chimney with one of their trucks and took a good size chunk out of one of the bricks. The job itself took about a week to complete. The men said they would be back out in March or early April for the regrade. Eric also said he would have someone out to repair my chimney. His guys were NOT back in March or april for the regrade. Instead, I had to hound company with emails and phone calls to get them to come out and finish the job they started. Again, they were good at telling me what I wanted to hear. I was told countless times that I was next on the list or they would be out the following week but they did not fix my backyard until mid JUNE. At this point my backyard was a mess! The land was filled with weeds, ruts from the trucks and small sink holes from all the rain we were getting. It was very dangerous to walk on and yet I had to deal with it for months. After the regrade, I had a fence guy come out to help fix the section of fence they took down to get their equipment through. All the hardware that was holding the chain link fence in place was missing and the fence was damaged beyond repair. I had to replace the section completely. Eric warned me they would have to take it down to get their equipment through. He said there would be minimal damage but did not warn me I would have to replace that section completely. It has now been 8 months since the septic field had been replaced and I am still waiting for someone to fix the damage done to my chimney. I am beyond frustrated and hate writing bad reviews. I really wanted to like this company, but I am very unhappy with how the job went and how long it took for Universal to finish the job they started. If you are looking to contract someone out for a bigger job, not just pumping the tank, I would look into other companies."

"Awful experience. Discussed with them prior to the contract what we wanted done. They brought a vague contract pricing out all the work, which we assumed was everything we had asked for. This was after it took them about a month to even get started. We secured financing for the work, but when the work started, a number of things we had discussed weren't what they were doing at all. We had discussed a jacuzzi style tub with jets and wiring going into the wall with that, and that is not the tub that we got. They offered to replace it, but of course, that was going to cost more. We asked to have a plumbing leak inspected and fixed in another bathroom, that we were then told we understood would be covered in the contract and financing that we had secured. Once work began, suddenly that was going to cost us more. What should have been a 2 week project at most that we called in June to have fixed, I'm writing on October 4th, and after waiting for 2 days being told the painter will "be there today" and holding my daily plans for that, finally he showed on the 3rd day. Now I'm left with an unfinished wall in the room they were projected to work on, and a gaping hole in my bathroom wall upstairs because as a disabled veteran on a fixed income that had secured financing for everything, I can't suddenly handle the surprise charges like putting the wall back together where they cut it out, despite a detailed discussion prior to the start of work that they would build an access panel into that wall. If you have work you need to get done, you're better off holding your pipes together and hoping the hard water we get locally leaves behind enough residue to eventually patch the leak itself than hiring these guys. Would not do business with again."