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"Did a great job"

"I went through Universal Septic to completely replace my septic field. Let me start with, Eric is very good at telling you everything you want to hear. He gave me an over the phone estimate that was much lower than other companies. When he ran the final estimate, the price went up more than double his over-the-phone estimate. His price was still a little better price amongst other companies I had called. He was very pleasant when I met him and I had no doubts or worries that he would go above and beyond to keep his clients happy. They reconstructed the septic field back in February 2022. On the first day, I was home and I heard a big crash and felt my house shake. His men hit my chimney with one of their trucks and took a good size chunk out of one of the bricks. The job itself took about a week to complete. The men said they would be back out in March or early April for the regrade. Eric also said he would have someone out to repair my chimney. His guys were NOT back in March or april for the regrade. Instead, I had to hound company with emails and phone calls to get them to come out and finish the job they started. Again, they were good at telling me what I wanted to hear. I was told countless times that I was next on the list or they would be out the following week but they did not fix my backyard until mid JUNE. At this point my backyard was a mess! The land was filled with weeds, ruts from the trucks and small sink holes from all the rain we were getting. It was very dangerous to walk on and yet I had to deal with it for months. After the regrade, I had a fence guy come out to help fix the section of fence they took down to get their equipment through. All the hardware that was holding the chain link fence in place was missing and the fence was damaged beyond repair. I had to replace the section completely. Eric warned me they would have to take it down to get their equipment through. He said there would be minimal damage but did not warn me I would have to replace that section completely. It has now been 8 months since the septic field had been replaced and I am still waiting for someone to fix the damage done to my chimney. I am beyond frustrated and hate writing bad reviews. I really wanted to like this company, but I am very unhappy with how the job went and how long it took for Universal to finish the job they started. If you are looking to contract someone out for a bigger job, not just pumping the tank, I would look into other companies."

"I am so glad I found this company! I first tried using Mr Rooter. They charged me $308 and didn’t fix the problem. They said I needed to dig up my floor and quoted me $1400 to start. The tech also left a mess. I called Minuteman to get another estimate. Dylan Secord arrived and he was very prompt, knowledgeable and efficient. He was able to pull out the roots that were causing the drain problem at a fraction of the cost ($175). Dylan cleaned up the mess and left everything tidy. He also gave me a two month warranty on their work. He is my super hero and I would highly recommend!!!"

"Meeting went well. Talked through the process and answered questions. Received lower rating in one area because arrived 20 minutes late with no phone call indicating being held up by prior job. Otherwise, pleased."

"Great! I would hire Tom again. He was very knowledgeable, honest and trustworthy. He showed he really cares for the work he does and gives you 110 percent of a job well done. He did an immaculate job on fixing my plumbing."