Get matched with top water and smoke damage repair specialists in Drayton Plains, MI

"Good"

"Don’t make the same mistake I did—look for another contractor. I found MJM Restoration on Angie’s List based on good reviews, but they were misleading. I had termite damage on the front wall of my home requiring minimally drywall repair, and including a large picture window that needed replacing. Initially, communication was great, but it quickly declined. The project, which started around the Fourth of July, was plagued by poor communication. I shared my contact information for texts and emails, as I work during the day, and can’t always pick up the phone. Despite that, promises to call and schedule were frequently broken, and I often waited for appointments that were canceled or moved. Recently, one of these cancellations was for illness, which I understood. However, after confirming a visit for the same time tomorrow (8:30 AM), still no one showed the next morning. I reached out was told they were showing up at around 10am. My inquiry about the delay, and saying I could make 10am work though, received a dismissive “K.” (Included pictures) They showed up at 10:30 AM without any apology or even acknowledgement of the tardiness. This attitude was consistent throughout the project. The job turned out being smaller than anticipated. The window framing needed only 6 inches replaced on two corners, rather than a major rebuild. The drywall was to be removed and replaced 1 ft around the window, installation installed, but only needed two sections around the window replaced, and only a small piece of installation was required. When I asked if the bill would be adjusted since less work was needed, I was told the subcontractors charge by the day, regardless of hours worked, but I would think you’d have them do the full job/replacement then since you’re paying for it anyway. It seemed odd to pay them the same for 2 hours as for 8, but if that’s their policy, fine. They did give me a $200 material credit, which although I appreciated, it only amounted to a 4% discount on the total bill. All these would have been forgiven if the job turned out great but it didn’t. I will say the custom Anderson window is beautiful and the team that installed was stellar. They were very professional, explained everything they did, and were speedy. A different subcontractor came in to finish up the wall. The baseboards as you can see in the pictures had a huge gap once they were replaced. There was no gaps, cracking or separation of the baseboards prior to this. Recently had the hardwood floors done, along with baseboards/shoe molding replaced, so I know this. I brought this to their attention after day one, and it was told it would be fixed the next day. Their fix was to fill it with caulk and paint it, poorly I might add; lines not clean, dipping in the caulk as you can see. I get many baseboards have some gaps and need to be caulked but this gap was significant. Seeing as it wasn’t there before, and it directly in front of where they replaced the drywall, I am to assume it’s from the drywall installation. Additionally, there was also paint left on the light switch cover, tape and little plastic piece left stuck to the wall, and floor dusty when he left. It just seemed rushed, and not a professional job. When I inquired about this gap and its “remedy”, I was told it’s common practice. I asked for someone to come look at since it was severe. Someone did, I was told it’s the 2X4’s and the wall isn’t straight so they can’t fix the gap. They did offered to have the same sub back to clean up the lines and fill in the dips, after my prior experiences, I declined. Overall, I was disappointed with the professionalism and quality of work. The rushed finish and unresolved issues reflect poorly on the business quality. I expected better attention to detail and professionalism, and I won’t be using their services again, and would urge you to look elsewhere."

"Very prompt follow up-gave a solid quote and was on time/completed the job as promised"

"i HIGHLY REMOMENDED HE WAS PROFESSIONAL, HE CLEAN UP"

"Really highly recommend these guys. In addition to doing great work, they made several suggestions that helped modernize our project for little to no extra cost. We've had poor remodelers in the past, but these guys were the best."

"PuroClean of Troy's team was great to work with. Their technician is very knowledgeable & answered all my questions in a way that I could easily understand. They're very friendly, hardworking, and were able to get the job done according to my tight schedule. I highly recommend them to whoever needs mold remediation done on their home!"

"Great would recommend"

"Both bathrooms turned out, absolutely beautiful. Dave Brunell and his crew were extremely detail oriented and made sure we were completely satisfied. I would highly recommend this company to anyone."