Get matched with top septic tank pros in Casco, MI

"Scott came out a couple of hours after I called, reviewed the situation, gave me a quoted range and came back early the next day. The work by him and his guys was performed fast, and VERY professional. They REALLY know their stuff. I'd recommend him to anyone. Thanks Scott!!!"

"N/A"

"This company does not have a solid understanding of the Generac generators they install. I had the owner out last week to repair ours that is less than 3 years old. He left saying all was good, and on the following Saturday it failed to start for it’s weekly exercise run just as it had before he “repaired” it. Same exact error code. Ask him about Generac’s MobileLink app and he doesn’t have a clue. When I told him it failed again he said that maybe his battery tester was bad and that batteries are not included under the warranty. He said I should buy a new battery. I did, for $190, and it did not solve the problem. When I asked about their covering the cost of the battery, he asked “why should I?”. Steer clear!"

"Ross was great and very informative"

"Terrible experience spent so much money with a guaranteed warranty for accepted job only to find he wasn't so nice and polite once I pointed out issues with incoming water issues remain the same, as if no work had been done. His own worker told me alone in private "I told him more should have been done." Joseph Safie aka Joey Safie works under Licensed Number 2102196780, which is SAS Services, Inc. - Don't let him scream at you when you have a warranty problem or bully you telling you that you have the wrong company, review the license on contract. The company is licensed under SAS Services, Inc - check out reviews under that name. Joey refused to honor his promise on workmanship or warranty, and only offered to charge me thousands more with no proof of drainage connection on work performed. Zero Integrity and Honor of Workmanship. Don't endure the drama of his Jekyl and Hyde persona of this contractor that works under licensed name SAS Services, Inc. (look up reviews there before anything else)."

"as advertised"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"It went very well"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible. I paid 3 times to have them out here. Was told I need a permit.. another $200... but they couldn't even fix it . Told by another business did not need drain field repaired... the drain field was dry. Waste of almost $1000 total. NEVER EVER AGAIN."