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"To the entire team, please allow me to express my gratitude, appreciation and extreme satisfaction with your high quality work. We couldn’t be more pleased with the outcomes. The team was kind, professional and supportive throughout the entire process. We encountered a challenge with water intrusion from our basement door, and the team was flexible to accommodate troubleshooting with our basement waterproofing team, which allowed us to define the root cause and work to find a solution. The brief delay was unavoidable and the team repaired the area that required deconstruction quickly with high quality. They were also collaborative with our basement waterproofing vendor to ensure we maintained proper water protection. We absolutely recommend the Basement Remodeling team to anyone looking to create a beautiful basement space in their home. From start to finish we felt valued and were treated extraordinarily well."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"The work was done efficiently and quickly in the time frame given at time of the estimate. All subcontractors were skilled in their crafts which led to an outstanding finished product."

"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."

"Doug, who has done work for me before, came and assessed the space, helped me with the selection and did a beautiful install!"

"Very well. Workers cleaned up area and worked neatly. Very satisfied with quality of work and would use again!"

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"I came to Melissa & Bluehouse a number of years ago as I couldn't visualize the layout to accomplish my goals in what began as a kitchen remodel. Melissa's impeccable handling of my project from the word "go" is nothing but an understatement! Each and every detail I listed from want's & desires to fears & concerns were addressed. Living up to her word every step of the way, Melissa addressed my list while pointing out elements I hadn't thought of. She was aware of my limits and not only kept her bottom line under control, but she didn't design anything out of our budget. Considering we were on track to break ground in the spring of 2020, when Covid hit & supply chains derailed our start, Melissa was poised to do whatever needed to be done. In the end, rising costs & limited supply led us to delay construction until Jan. '23. As a TV news producer, I'm a tough cookie, and yet when I had questions, Melissa answered them honestly and often with visuals to help me understand what I needed to learn. I appreciated her teamwork attitude when working with the Structural Engineers let alone my amazing contractor! Melissa's perfectionism is the reason not one single measurement needed to be modified in what became not just a kitchen remodel, but a 1st-floor remake with our addition going both upstairs & down. When you consider who to hire, consider this, as a newswoman, I interview 3 people for every job, I don't cut corners and nothing gets swept under the rug. Melissa is THAT kind of pro! She is going to do right by you, because she knows what is at stake, and she is only going to put her name on something she stands behind. For that, and a million little reasons, without question, if I had another project, I'd hire her in a heartbeat!"

"Brian and his crew were meticulous and the driveway looks great. My only comment is that at one point there was a slight lack of communication. But that did improve a lot at the end of the project. The cost always seems high no matter what you have done. It was slightly over the estimates given on the website, but not too far out of line."