"I called at 8:00pm on a Tuesday night. The plumber came before 10:00pm as promised. He replaced a leaking shut-off valve and associated pipe within an hour. Cost was as quoted for one hour labor plus parts which were less expensive than expected. No extra costs for travel time or anything else. We will definitely use again."

"A very nice contractor named Jeff Basham came to my home and did a thorough inspection of my problem. He informed me that products/services suggested by another company was not needed for my basement issue and showed me the leaking pipe that was actually causing the small mold growth. He informed me of future waterproofing needs of my home but confidently told me once the pipe was fixed and drywall was replaced, there would no longer be a problem. I will 100% call Jeff back when I have saved enough to get the waterproofing job completed."

"Within hours of putting in the request we had a new pump installed. The technician also corrected other issues he noticed as he was replacing the pump. Quick and efficient. Couldn’t be happier."

"Once in a blue moon a person may find a contractor with whom they truly want to work--a person who values honesty, has expert knowledge, takes pride in his work, is conscientious, fair and punctual. In addition to these fine qualities, John was gracious, considerate and willing to go the extra mile. He installed a top-of-the-line French drain in my basement, which included features not offered by many of his competitors. It was done in 3 days, to the exact specs he kindly sketched out in response to my questions. When a glitch arose with the backup pump, his employee returned to do a quick fix the same day. After many years and much higher estimates, I finally have a basement that I feel will stay dry even in the worst of weather. I am very grateful."

"Service was great from sales, to installation, to post installation support. Very responsive, very professional. It's hard to find in this 'space'--there are a lot of shady people in basement water damage/repair, and this place exceeded expectations. We've had our repair in place for 4+ years, with only 1 small issue on a wall seam crack, and that was fixed within 24 hours of reporting the issue. Stand up place! Thank you for such great service and support."

"Basement Gurus was on time and professional. My basement was water damaged and leaking. They installed a french drain and sump pit to keep the water out. I was very happy to have them in our home."

"Worked with Jason Ruffner who provided the estimate. The estimate was in line with other estimates we received from other contractors. I thought Jason was very professional and at first actually didn't think we needed to do the major project because it was apparent there was water leaking from the sump pump evacuation pipe. I thought it showed a high level of intellectual integrity for Jason to suggest we replace the pipe first and see if that solves the problem. I had the pipe replaced and was still having water issues. After a very heavy rain, it was very apparent where the water was coming in. We were able to schedule a appointment for the project and were fortunate there were a couple of cancellations so our project actually was moved up about a month. The guys came timely, worked extremely hard and did a very professional job. We are very satisfied with the result and enthusiastically refer AAAction Waterproofing."

"A superior company. They follow through on their commitments. They have long time employees with great experience. BWN waterproofed our leaky basement about 10 years ago. No problems for almost a decade. After a recent weekend downpour we had water along one of the basement western storm-facing walls. We called and opened a service ticket with Gary. They called back in a little over a day and scheduled a repair at our convenience. Joe, a long time employee, very courteous, professional, and respectful, arrived on the job. He had reviewed our prior project and knew the property well. And it was a window well drain that had clogged. Luckily, it was easily unclogged and the problem was completely solved. We have always been pleased with the work and response of this locally owned business."

"Installed radon filter without any issues or hassle."

"We had them install an indoor sump pump (including digging the pit and pipes) and some basement walkout drain installation. They did high-quality work and finished quickly. Their price was the best of 5 quotes I received and so the value was high. The only thing that was not perfect was that communication was slow, sometimes they did not respond to texts, but they were good when they responded, and they showed up on time. Overall, 9/10, highly recommend!"