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"Luis and Tom were outstanding! Not only did they address the issues we had, which precipitated the initial call, but several others we thought about while they were here. Both were courteous, personable and, because of some unusual wiring, creative with their solutions."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"Happy Holidays all! Please use my Holtzople (H) review to help you address your HVAC needs! Last summer, my Trane AC unit failed. Corey W (H) was the tech that came out to the house and troubleshooted/resolved the problem (leaking refrigerant). He also advised on probability of future repairs. Sadly, the unit performed well for only a short time before failing. It was time to consider my options. Repairs were becoming more frequent and costly. Tyler (H System Designer) visited and walked around my house inspecting my current HVAC system. We discussed repairing or replacing my ailing AC unit. He recommended replacing with a split ductless system and emailed a quote for 1. Enhanced Mitsubishi hyper heat mini split system (system) 2. Favorable financing options - low interest rates and affordable monthly payments. The install took a week. H’s crew arrived each morning, respected my property, and worked as a team to carefully install the new system. With gratitude, John"

"Allen is an excellent carpenter; we had the banister & railing updated; along with the stair threads. We also had the risers reinforced. Hands down, very happy with Allen & his services. My neighbors were so impressed; they also hired him."

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Price was high, especially for being there for less than 10 minutes. He also came 1 hours before agreed upon time. Job was completed, so in all it was done fine."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Dave and his helper were prompt, professional and highly knowledgeable. He answered all my questions and found a way to address our problem at a very reasonable cost, instead of just recommending a new system."

"I was getting water in my basement every time it rained, Dan helped me rule out other causes and recommended a french drain. Basement has been bone dry ever since. The workers took great care and even repaired the water damage from before. I highly recommend calling Basement Gurus for any basement related needs"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."