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"I used Movers USA at the beginning of this year to move my 10’ X 15’ storage unit from NE Balt. City to an apartment in Asheville, NC. Prior to my selecting this company, I checked out 6 or 7 other companies also listed on Angi, and along with Movers, seriously interviewed and went over to another company and met with them in person. I dealt with Movers’ owner Sharon Nahoom a number of times through email and in a couple of calls. In addition, I went over to his office located in the very large company storage facility in Jessup. I was impressed with this storeroom being well organized and its’ sheer size and the size and cleanliness of a truck he showed me. In addition, Sharon was friendly and overall fairly accommodating. Mr. Nahoom was the only one honest and clear with me, that as I personal had packed everything, and even though most boxes were clearly labeled, no insurance carrier would insure them as they had not been professionally packed. This honesty saved me at least $300 to $500 on needless insurance. In addition, Sharon was flexible with me on matching some terms that the other company I was serious dealing with offered—-no charge for an extra day of storing my items in the truck, extra steps to the apt, and on pick-up and delivery dates. He was also reasonable with his price—-being on the lower end of the scale from the 7-8 companies I had quotes from. The cheapest by far, was a company located in Washington state that used contracted movers—-but I didn’t want to take a chance with this The pick-up went smoothly, starting on time, and with the foreman—-Fernando, and four younger movers emptying my storage unit into their truck in a couple of hours. Two days later in Asheville, Fernando showed with a lady helper—-but no-one else. He managed to do the bulk of the moving himself up 30 steps—-as the apt was on the third floor. A number of times I had to assist him from his unloading the top couple of boxes—-as he would just carry them up on his back with a large canvas strap! If I had not helped some with some boxes would have fell to the floor. He stated he was in ‘a rush’ as he wanted to get back through the mountains down her before the forecasted storm early that afternoon. Things were rushed as fair as quick decisions by me which room specific boxes and items were put—-as we were dealing with the realities of one mover in a rush, with nice woman periodically bringing up a few more things up. Overall the move went smoothly, but I have concerns that just having one man with some extra help was “putting almost all the eggs in one basket”—-if he had gotten hurt, plus he had done all the 8 plus hour drive here, and was doing the same on the way back. Only thing broke was a worthless drinking glass that I had poorly packed. As I had about 280 boxes I wanted to open them all and see that there was no damaged items. I had taken some items to my sisters in Montgomery Co and then took down most this when I headed south a few days after the storage unit move, and given a number things to Goodwill —-so not sure about a couple of things I thought I still had. Overall I would have given this company somewhere around a “B+” grade but as there are no ‘pluses’ or ‘minuses’ that is why I gave Movers 4 stars rather than the 5."

"I cannot say enough great things about All Service Moving—and ESPECIALLY Rico and Reyes, who were absolute lifesavers for my last-minute move. After another moving company bailed on me the day before my scheduled move, All Service swooped in and saved the day. Rico and Reyes showed up EARLY, upbeat, and ready to tackle the challenge—even with super heavy furniture that usually requires a 4-person crew. Somehow, the two of them handled everything like pros without a single scratch or ding—on the furniture or either home. What really stood out was how personable, kind, and thoughtful they were. They moved quickly and efficiently, knowing I was paying by the hour, but never once sacrificed care or quality. They were kind to my mom (who was helping me out), and so sweet to my two dogs too. If you’re planning a move, ask for Rico and Reyes by name. They went above and beyond, and I want their team to know what a fantastic job they did. They deserve every bit of recognition. 100% recommend."

"The 2 people who actually showed up were professional, although they arrived very late, which I attribute to three poor management. I was quoted 3 guys for 8 hours, and only 2 showed up. They attempted to overcharge me the original quote. Long story short, Tower contracted a local company and did a poor job of handing over the job."

"Awful experience. I answered the few questions in the estimate request as honestly as I could. They asked about "large" furniture and I told them I had one large piece (dresser/armoire). I accepted their quote and they set the time of arrival at noon. They did not show. I contacted the owner several times and finally got a response after 90 minutes that crew was running late. I was told at 2 pm, they were "on the way". The crew showed up at 5:00 pm. The attitude of the crew members was terrible. It was obvious they did not want to be starting this job at 5 pm. They disputed one other furniture item I had (another smaller dresser) and the owner contacted me to tell me he was going to charge me additional money. I asked him to load that one item at no additional cost considering they were 5 hours late. He said he would call me back and let me know what he could do. His crew loaded one bedroom of furniture, a kitchen table and about 50 boxes and totes. I was then asked to go look through the house to ensure that had not missed anything. As soon as I went in, the crew jumped in their truck and abandoned the job. I tried to call the crew member and he would not answer. He eventually disconnected his number so I could no longer contact him. I tried to contact the owner and he would not respond. I finally received a text 2 hours later informing me that I had "lied" on my questionnaire about my furniture items, so they had abandoned the job. The only item in dispute was the one dresser and instead of the owner contacting me directly to work out any questions, he just ignored me and allowed his crew to leave the job unfinished. I found out later that the crew was telling the owner that I had several other large items (a piano,a weight training system and a large wardrobe) that I instructed them to move. This was NOT TRUE. I specifically told the crew that those items were not mine and would not be moved. So, this company left me with a half loaded truck. I had to rent the truck for an additional day and scramble to find a crew to complete my move the next day. This company has ZERO customer service. I will tell everyone I know about my incredibly awful experience."