Modern Piano Moving

Very pleased. Excellent communication and professionalism at pickup and delivery. Would definitely use again.

Modern Piano moved our beautiful Kawai 6' concert grand all the way from FL to CA without a scratch. The move went flawlessly on both ends and the company was a pleasure to work with. I'd pick them again without hesitation if I ever need to move again. Moving an expensive piano is a very specialized endeavor and Modern's staff are pro's. Thanks to Tyler and Cody, and everyone at MPM!

We were impressed with Modern Piano when they picked up our piano, their communications and delivery. Our piano was moved from a private home in WI to a private home in Los Angeles. We highly recommend them!

Modern Piano Moving was more than I hoped for in terms of exceeding their service. The people were friendly and followed through on their care of my piano transport. The care they took in packaging, moving, scheduling, and exceeding my expectations was extremely important to me. My piano gift arrived at it's destination unharmed in any way. I was extremely pleased!!!

I was unaware that I needed a piano moving company to get my daughter's piano from Pennsylvania to Florida. Once informed, I did an on-line search and luckily, the first one listed was Modern Piano Moving. Thank God. You just cannot beat Margie for her attention to detail and calm efficiency in coordinating the move and any customer service questions you may have. The piano arrived unscathed by all the travel. My daughter is delighted to have her piano with her again. Check out Modern Piano Moving. Professional, respectful, great customer service, and worth it.

Modern Piano Moving is incredible. From my first web inquiry, they have been responsive, communicative (you can talk to a real, reasonable person!), and they do exactly what they say they will do. My piano was delivered on time (exactly on time!) and in excellent condition. Every contact with them has been impressive. I was not available to be on the pick up or the delivery end, but they worked with my neighbors and friends to get the job done. I couldn’t be more impressed.

All went very smoothly. Very satisfied. I was going to move the piano myself but found that it was much more economical to simply have them do it for me without the worry of ruining it. The two fellows who came were professional and efficient.

From the initial inquiry to picking up to delivery, the folks at Modern Piano Moving were friendly, professional, communicative, and reasonably priced. I would select them again to move my piano.

Modern piano movers moved our piano from San Diego to the Denver area. Very pleased with the level of service. Piano was well taken care of and arrived in perfect condition. Communication with dispatch was great. The moving price was more affordable than a few other companies I looked into. Highly recommend Modern Piano Movers and I would definitely use the company again

This company was as good as it could get! They picked up my piano on time and packed it with care. They stored it in MN for just a few weeks and then delivered it to me in Colorado in the exact condition they took it. I was so worried after reading horror stories about piano movers, but this company was better than I could have hoped for!

Piano arrived damaged. They did not honor the insurance we had purchased from them, despite photographic evidence. Stay away.

The woman in the office who scheduled the move and took care of all the documents was extremely helpful and friendly. My apartment building is very strict and she worked over the weekend to ensure I had the proper COI. The men who delivered my piano were very professional and efficient. I am a petite woman and was alone when they delivered the piano and felt very comfortable with them there.

Picked it up on appointed date. Stored for 2 months. Delivered on appointed date. Disassembled and reassembled wuth prevision and care.

Modern Piano is a throwback to the days when companies were run by people who cared about their customers’ service and their own reputation. Every single aspect of this move went perfectly and courteously. The quote was reasonable, the dispatcher kept us advised as promised, and it was disassembled and reassembled (a baby grand) professionally by men who really knew their business. I agree with other reviewers below - it would be a mistake to entrust a valuable piano to anybody but these folks.

Using Modern Piano to move my piano from PA to NC was the best decision. The customer service was fantastic with great communication every step along the way. The actual movers on move-out and move-in day were very knowledgeable about not only how to properly care for and transport the piano, but also gave great advice for how to acclimate the piano in the new space, what considerations should be taken to position the piano in the best place in the room/house, and how to best care for the piano. I am very satisfied and would recommend to anyone and everyone to use Modern Piano and not bother shopping around - I did the shopping around for you, and Modern Piano is the best!

The removal of the piano from Elsah, Illinois was accomplished with care and dispatch. The movers are experts, courteous and friendly and the piano arrived in West Virginia on the agree on date and was in the house in ten or fifteen minutes. All was well with the instrument -- it had received excellent care on the journey, and important advice on continuing care was given before they left. I can't recommend Modern Piano Moving highly enough. I thought the cost of the move modest, considering the circumstances, and the distance. Regret being unable to provide photos at this time -- the piano IS beautiful and is happy in its new home -- and the sight of the van in my rural driveway was a neighborhood sensation.

All the staff I spoke with were very professional and caring. Kimberly provided a quote, dealt with my changes along the way and was always kind and caring. The movers at both pick up site and delivery were professional and efficient. The process of communication regarding pick up and delivery was easy, the movers were on time and when they hit a traffic snag they went out of the way to let me know they would be a little late. I highly recommend this company and will use them again if I ever need to move a piano over distance.

Everything went as planned. Communication along the way was excellent. They also provided cups at a reasonable price for the piano legs to sit in so it's easy to move around the room without damaging my hardwood floors. Great value add

Excellent piano moving services! Very efficient, timely, and the moving crew worked hard to protect the piano during loading/unloading, as well as setup in my home!

Great experience. Did what they said, charged what they said...rare these days.

What a great experience, everyone was terrifically helpful and the drivers polite and friendly. Also very COVID-Safe.

Movers showed up on date given. We were notified a few days before and also 20 minutes before they arrived. Very professional in protecting piano as well as bench and piano stool. This was old piano of sentimental value as our mother taught on and was sent back to my sister to keep in family. When moving truck pulled up to her house in Utah, my sister said she had tears in her eyes, remembering back when mom taught her, and seeing the old piano and stool she used to spin on after practicing. Modern Piano Movers delivered as professional and picked up notifying them before delivery. Would definitely use them again if needed.

Modern Piano Movers is a great company! They are reasonably priced, and treat your piano as if it were their own. Upon my parents' passing, I had the family piano shipped from California to Virginia. They kept me informed every step of the way. The crew who delivered it treated it with the utmost care, which was very important to me given it sentimental value. I would highly recommend Modern Piano Movers to anyone who has a piano that is precious to them that needs to be shipped.

One concern: movers entered house without masks. They should insist all personnel be masked when in customer’s homes.

I used a different piano moving company to move my Schimmel from the West Coast to the East, and it was a good experience, my piano come through with only the smallest of scratches, not even worth the trouble of having it painted over as it was on the underside side of the keys and the piano only required a tuning after the moving. I was very happy with that company, however the next year when I was offered another job back on the West Coast that particular could not come to pick up my piano on my given time frame, I was comforted by the fact that Modern Piano moving had been in busy for several years with good reviews and had superior ratings on both the Better Business Bureau and Angie’s List. Their quote more expensive than the previous company, but they could pick up the piano by the time I need. I took out full replacement value insurance on my Schimmel was picked up by Modern Piano through them as well. I had a long lesson with my teacher an international concert pianist himself the day before my Schimmel was picked up and it was in excellent voice everything was as it should be, not a note was out of sorts. It had been recently seen my Schimmel trained German Tech who had done the tuning on it and had it perfectly to Schimmel’s spec. I felt very confident in my choice of Modern Piano when they came the next day, a Sunday, August 25th, 2019. The two men where professional and polite arriving within their time estimate, and wrapped my piano up well. The head guy of the moving time inspected my piano with a flashlight, only noted the small scratch I had previously mentioned in this letter. Lifting its lid to inspect the pristine keys and slow fall system for the lid. I had no concerns. However the trouble started about two weeks later when Modern Piano called up and wanted to charge me an extra 200 dollars and change for renting a U-Haul truck as they claimed their larger truck could not fit into the driveway of my new house in Washington State, I had to explain to them that they had been given both addresses at the time of the quote, and looked on Google maps at both addresses and that they had been paid their fee and that it was their error if upon reflection that they required a smaller truck then it was their fault not mine. The person I spoke with Misty grumbling agreed that the set fee had already been paid and they could not tack on further charges. The people who dropped off my piano in Washington State were gruff and unprofessional. They were much later in their estimate of 9 pm; it was well past 10pm if not closer to 11pm on the 21st of September when arrived with my piano, they spent less then five minutes unloading my piano. I had hardly had an opportunity to unwrap my piano, which did not come wrapped in the same manner in which it left Virginia; only a single shipping blanket covered it. It was very late that night so I went to bed. The next morning I found my piano had massive scratches and strap marks all along with the case, on its high gloss black finish. The ones near the pedals went down to the wood. There were dozens of scratches on the underside of the lid like it had been scratched by a cat or cleaned with steel wool. And when played terrible sound the piano made was not simply due to being out tune from the move. I have played this piano through multiple moved within a state and of course my 1st cross country move. I immediately sent pictures of the damage done by the movers to Modern Piano. Mr. Christopher Ash of the Claims department of Modern Piano dismissed my serious concerns over the dreadful tone of the piano as simply being tuned, which from my training with my teacher and experience of the my Schimmel was not the case and said that they would only offer 300 dollars towards the refinishing of my top quality hand made in German piano. I was informed by the store, Classic Pianos, I bought my piano from and their recommended re finisher that the materials needed could not be purchased for $300 and Mr. Promet’s estimate was at least 2,000 dollars from the pictures I showed him and that he could not be certain it would not be more without looking at the piano in person. The person that Modern Piano tried to send out to repaint my piano was completely unprofessional on the phone never once inquired whether my piano was an art case or high gloss black piano. And wanted to paint it at my residence, which I was informed by Mr. Promet the recommended professional to restore my piano that was unprofessional not only to the risk of paint going everywhere but that it needed to be in a well-ventilated area as the polyurethane coating of the high gloss finish needed to cure for several days. I had by Schimmel tuned by a registered Piano tech recommended by Classic pianos and it did not improve the severe issues terrible sound when this piano brand is used by concert pianists all around the world and is known for its excellence in design. I had a noted concert tech Mr. Melekh come out to look at my piano and he found the bar that moves the mute pedal had been completely bent out of shape, and he was able to bend it back in place, but I mentioned to him that I was having trouble with my hands, diagnosed as tendonitis. Which had never trouble me in the slightest even when I had two-hour lessons on my piano. He noted that key dip, i.e. the distance the key travels down before the hammer strikes the strings, was very odd. And said I should get another person out to check that out as it was a multiple hour thing to fix and he did not have time in his schedule nor time left in the appointment after fixing the mute bar. I made an appointment in December with another tech had registered piano tech out who is recommended by Classic Pianos for a January 10th appointment during this time I could not play my Schimmel as it caused me such pain in my hands I was advised not to play unless I wanted to cause permanent damage to my hands That piano tech Mr. Mayfield found that the key dip on my Schimmel was 14mm when Schimmel spec is between 8mm-10mm depending on the preference of the pianist and that it was no wonder it was causing tendonitis on my hands trying to play complex and long pieces like Sonatas by Beethoven or an Impromptu by Schubert with such a massive key dip. It was explained to me that a key dip of 14 mm only occurs if the piano has been dropped and or something collided with it at high speeds as this is a solid instrument it after all traveled from Germany originally that if handled carefully even a very long move such as across the country or across the Atlantic ocean would not trouble it. Mr. Mayfield tuned the piano again after the work done on the 10th of January 2020. It has a strange buzzing sound which it has never had before, which indicative of other damage. The question was raised that perhaps there was damage to another area of the piano since something happened to it while it was in transit and Modern Piano concealed this from me saying nothing had happened to my piano in the transit process. I am having another piano tech, Heather Fandrich, who is highly experienced in repairing and building pianos come out next Tuesday the 18th of February to evaluate my piano again. In the meantime, I will have to have my lawyer call back Russ at Modern Piano so this matter can be settled as it has been going for far too long several months since I noticed the troubled the day after it arrived in late September 2019.