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"These guys were great! We selected them because they were reasonably priced, but they were also fast and professional. They renovated two bathrooms and were done in 3 weeks with both bathrooms. And they even came back immediately when I contacted them for minor repairs that, with other contractors, have taken weeks to resolve."

"Chapin Handyman does excellent work! We needed our basement windows (which had just been replaced by another contractor) to have either a trim border or wallboard put around them and decided to get caught up on a few other tasks that we just weren't getting around to. Nestor was very responsive for giving us a price, broken out by project. Each worker who came through (a) knew what was asked for from Nestor and also (b) double-checked the needs with us. The windows look *amazing* and we're really happy to have the ceiling fans switched out, our towel rack back up in the master bath, and the installation of a proper basement light switch (after making a bad call on not putting it in when we finished it years ago.) We can't recommend them enough!"

"Glas Door was our fortunate choice in providing and installing exactly the right replacement shower door for our home. It turned out beautifully. Whereas most bathroom contractors focus on complete makeovers, Glas Door offers flexible options for small jobs, like shower door replacements. We found co-owner Shawn to be a model of integrity and highly recommend Glas Door."

"Man sent to do various odd jobs in Germantown--install blinds, TV mount, cabinet, etc.--was efficient and easy to communicate with. Did exactly what I needed with quality work and kept me informed of any problems he encountered. Price was reasonable."

"Update: 9 September 2015

Updating overall grade to B, bordering C, based on quality of work and the provider's unprofessional responses to our review. Just learned from a different contractor who is constructing a screened porch and deck for us that we have a fire hazard (yes, a FIRE HAZARD) on our hands. The under cabinet wiring was run incorrectly behind the siding of our house where they (Chevy Chase) had placed cardboard (even as "inexperienced" as I allegedly am, I know bad wiring + cardboard = house go bye-bye), and they (my current contractor) will have to tear off the siding running the length of the kitchen and rewire all of the under cabinet lighting in order to fix the issue and pass inspection, since, as it is now, it would "definitely not pass". So, it seems that looks aren't everything. If this corner was cut, what other shortcuts were taken? Before this, I would've just said that I wouldn't use Chevy Chase again. Based on the fact that we have, unbeknownst to us, been living with a fire hazard since April, the additional cost we now need to pay our current contractor to fix Chevy Chase's oversight/laziness, and the provider's unprofessional comments since posting our obviously too generous initial review (see below), now I will adjust my recommendation to "Not only would I not use them again, but I wouldn't recommend anyone else to either".

As far as using them for an exterior project shortly after they completed the kitchen project, the back of our house looked hideous after they took out the sliding glass door and installed a regular door so we wanted it addressed with new siding as soon as possible. We added new roofing, gutters, and shutters to maintain a cohesive look. We did not want to spend the time or have the hassle of vetting several other contractors, and figured exterior work is pretty straightforward.

To the note about being inexperienced, yes this was our first major reno so if our suggestion to move the fridge into the house after the removal of the sliding glass door was not preferred or feasible, then fine; that should have been stipulated when we made the suggestion before work even started. Not just agreed to as it was, and then we were left wondering why the fridge remained in the garage. It is just another example of poor communication. Seriously, putting the blame on the client because they are inexperienced with a massive home renovation project?? Since when does a customer need to have the experience? That's what the provider is hired to provide.

Also, might I add, the unprofessionalism of the provider was made clear when he sent me an email after my initial review that started out "Just had a client cancel a contract that was signed yesterday because he read your review. He said he can't afford to have the problems that you had on your job. An 85000 dollar complete renovation." To receive this after simply writing an honest review on Angie's List was appalling to us. The tone and announcing the fact that he lost a 85000 contract over my review (which I highly doubt was the only motivating factor there) were uncalled for and a blatant example of this provider's inability to accept any constructive criticism; apparently I should have just lied in my review and answered "Yes" to the question of if I would use them again, and also not included any negative points.

And, I might as well add, according to the contract, the approximate work was to be performed in 6 weeks. Actual project timeline: 3 and a half months. So, as you can see, I exercised a significant amount of restraint in my initial review. I only highlighted a few areas of improvement to explain why I gave them an overall "A" but still answered "No" to the Angie's List question of if we would ever use them again. There were many, many more difficulties, hiccups, and examples of frustration that we experienced throughout the process that we did not include in the initial review and have not included in this update.

In conclusion, it turns out that my initial review was too generous; however, it was completely honest. If the provider can't handle this type of honest feedback (as demonstrated by this "defensive" response and two equally defensive emails he sent after the initial review posted) and see it as an opportunity to improve his business, then that's too bad and they need some serious training in customer service.

Now we have to hire a professional to ensure everything was installed correctly and no other shortcuts were taken. Something tells me that what lies beneath the surface won't be as pretty. Please feel free to reach out to me directly via message if you have any questions about our experience.

Initial review: 24 August 2015
Overall, it went well. The work was completed as promised, and the first level is literally gorgeous. However, the process could've gone a lot smoother and there was plenty of room for improvement in terms of organization and communication. We were not provided with a schedule of events or a list of what to select, when we needed to have it selected, and where to select it from at the outset of the project. Therefore, when Steven would send an email asking whether we selected a certain material since it was needed for the next step in the process, we would be like "ummm...no...we didn't get the memo that we needed to have that selected now..." so we often found ourselves scrambling in the middle of the work week trying to figure out how we could get to the tile place or a granite place as soon as possible, so as not to hold up progress. 

An example of where communication could've saved some time and effort on the part of the crew was the fact that we suggested to Steven before the project began that the new large refrigerator be brought into the house when they removed the sliding glass door and before they installed a regular three-foot door and sealed the rest of the opening, since we knew the fridge was too large to get in the house any other way. Well, that advice was not passed along to the crew and the process was delayed several days when they had to call a repair service to remove the fridge doors so it could be moved into the house. Another lowlight was when our newly installed washing machine sounded like a space shuttle during take-off and literally walked itself into the kitchen every time we tried to wash a load of clothes. We voiced our concern to Steven and the crew supposedly addressed the problem by balancing it; however, this did not help. We called the manufacturer, who sent out a technician and it turns out the shipping bolts had not been removed (step one on the instructions; it was even emphasized with pictures...). In the final stages of the project, everything was wrapping up and we asked when they would install the under-cabinet lighting; turns out it was forgotten about and we had minimal time to select what type of lights we wanted and the electrician had to get creative to wire the lights; fortunately, they could run the wiring outside since the new siding hadn't been installed. Talk about stressful...

Anyway, in the end, all issues, minor or otherwise, were resolved one way or another. Steven is a nice guy and very personable, and his crew and subcontractors are skilled in their work (shipping bolts oversight aside). It seems odd to be giving a contractor an A but saying that we won't use this provider in the future. To explain, I'm giving Chevy Chase an A (an A minus to be exact) for the final outcome (our first level is stunning); however, we won't be using this provider for our second level because seriously we need more organization/meticulousness/communication in our life.
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"Very professional installers of my new walk in shower. They repaired dry wall and did plumbing and shower installation. Very happy with the job."

"repair to swivel bar stool"

"Mr. Anderson installed a storm door and did a fantastic job. He arrived on time, left no mess behind and was very professional. Very happy with his work. I highly recommend him."

"Excellent!! Thrilled with the work!! Brent is excellent and our installers James, Mahadi and Jimmy work like a well oiled machine. They are the best and always quick to answer any questions you might have. We are so thrilled with their work and my husband can’t stop looking at the finished shower. They take excellent care of your home and when they leave you have a beautiful shower and the work area is spotless. They also lay tarps down from your front door all the way into the work area. They are amazing and so thankful that we found them!"

"I interviewed several contractors for my main bathroom remodel and chose VKB for their professionalism, design, and overall approach to the process. My objective was to have a large shower with a seat since the existing shower was the size of a phone booth and the bathroom configuration presented challenges. From the very first meeting with the design consultant, BURJU, I was impressed with her ideas and suggestions and her willingness to work within my established budget. She didn't recommend or suggest unnecessary or unwanted over the top items that would have blown my budget. Project manager, JASON, was on top of everything, stayed in touch with me almost daily, made sure I had all the correct cabinets and fixtures, provided me with his cell number, and asked each time if I had any questions. Last and certainly not least, MARVIN, the wonderful person who actually did all the nitty gritty hard work, worked nonstop to give me the bathroom of my dreams. I've never seen anyone work so hard and with the precision and perfectionism as he did. I absolutely love my new bathroom and would not hesitate to hire this team again. If you want beautiful, quality work, VKB is the place to go."