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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Overall, job paid for was complete. Hoped getting the wall put back together was an option, but removing the mold was important"

"Perfectly. Very competent and friendly servicemen."

"I accidentally broke the PVC pipe leading out of the condensation drain coming out of my air conditioning unit. (This may seem to be a minor problem, but that is only because you didn't have to haul the buckets of water produced during this heat spell to the sump pump drain.) I put in the request on Monday afternoon. They arrived first thing Tuesday morning -- early. It took them all of about 15 minutes. I could not ask for better service. They were prompt, professional, friendly, and courteous."

"We had our master and hall baths completely gutted and rebuilt. We bid the project out to several companies, and DMV was immediately the most helpful. Pricing was very competitive. Luis and the team completed both bathrooms in about 6 weeks - and this was a full demo. The crew was extremely kind and courteous, and worked hard to minimize the mess and impact to our home. One weekend we had a party, and they helped make our home look like there wasn’t a major project in-progress! Craftsmanship was impeccable. The tile work in particular is beautiful - details I hadn’t even thought of were done for me. Like any job, we had some changes to scope (our choice), and some minor hiccups. They were extremely helpful navigating through scope changes, and more than fair on pricing. And on the minor hiccups, they made it extra clear that the job wouldn’t be wrapped until we were satisfied - and that’s what happened. Honestly this experience was a 10 out of 10, and I hope we can have them out for another project soon. Our bathrooms went from blight to bling in 6 weeks - I look forward to getting ready now!"

"This company went above and beyond for my wife and me. We wanted a balcony with steps but we had an HOA to go through. Shaun talked to my HOA several times and even visited the HOA property management company to drop off and speak to them about my build. His two workers showed up each day even on the weekend to get the job finished in a timely manner. The 2 man crew did a phenomenal job with keeping my lawn as nice as they could and even replaced the dirt and bricks they had to dig up for the posts. This was the best experience we have had in a long time with contractors and I thank Shaun and Maryland Remodeling &Design/Build for restoring my faith in contractors."

"John and his guys did a fantastic job on the project I had for them. I will definitely hire them again for my next project here at the house!"

"In children’s books, the story always ends, “happily ever after.” Home projects do not always end that way. I contacted several companies associated with “solving problems with wet basements” and was confronted with the problem that each company focused only on one of the problems, but my project involved not just substantial water seepage under the front wall of a 43 year old home, accumulated mold, installation of drainage at the down spout, replacement of the moldy and worn carpeting, and replacement of original ceiling tiles in the associated rooms (utility, study). Basement Systems offered services that included all, each service was clearly documented in the contract, and each was explained noting a range of prices. There was no pressure to sign the contract so I had time to consider not only which company to choose but also which available service best met my immediate and long term needs. I hired Basement Systems and was placed on the work schedule. A week before work was scheduled, I received a complete schedule and what my role was in preparation. When I had questions, Mr. Dave Ryan, project manager immediately clarified. The work crew arrived as scheduled, removed from the immediate work area furniture, books, etc, covered all with plastic, covered the floors upstairs with plastic and initiated the project. I was onsite only the first day but had no anxiety leaving the crew. They were carefully supervised by the foreman. A bin for the construction debris was so helpful as I began discarding items from the attic as well as the shed in the backyard. I officially began downsizing. The work was scheduled for one week but completed in four days. I was quite surprised when I arrived home on the fourth day and saw all the furniture replaced and the rooms swept clean. This not yet the ending of this story. While discussing the project with the estimator, he suggested hooking up my dehumidifier to the installed sump pump system. It was definitely not in the contract I signed but an important service given my current physical limitations. A few days after completion of the project when I answered an email and survey as to my satisfaction with the work completed, I mentioned this service. Without hesitation, Mr. Ryan agreed to hook up my dehumidifier noting accurately had it been in the original contract, it would have been done. I believe I have my “happily ever after” ending. If things need fixing or altering, I know I can depend on Basement Systems to make it right. In my experience, this is an exceptional company with employees dedicated to providing service."

"The work was done efficiently and quickly in the time frame given at time of the estimate. All subcontractors were skilled in their crafts which led to an outstanding finished product."

"Our first encounter with Len the Plumber for gas boiler repairs went well and lead us to purchase a service contract with them for the 15% discount. However once we needed actual plumbing services and after they provided their "free" HVAC annual inspection it all went downhill rapidly. As others have noted the %15 discount is a concept they don't really honor. We were charged $1100 for less than 30 minutes of work for a repair that only required one cut and a simple joint (We had already removed the drywall and trim for access) and about $30 in parts (which by the way good luck getting an itemized bill from these people). On the HVAC side they broke what was a perfectly functioning 4 yr old AC HVAC and then wanted to charge $1200 to figure out how they broke it plus whatever parts they dreamed up needed replacing. They tried to claim the capacitor was bad. BTW - they brute force discharge the capacitors on units as part of their "maintenance check", something they should never do. We had BGE come out since their info was on the installation tag on the air handler and they diagnosed the issue in less than 30 minutes finding the thermostat had been burned up by mis-handling by the Len tech. They also said they never brutalize the capacitors the ways these guys do unless there is already a suspected issue with it. That's because the capacitor could be damaged by the way they handle it at Len the Plumber. So the "free" annual HVAC check cost me 3 days of discomfort and $250. Len refuses to admit wrong doing and will not reimburse us. They got $5000 in fees from us in less than a year so they don't care if we leave because they know another sucker is just around the corner waiting to be taken. These guys should lose their license given their business practices. Stay away from them at all costs."