Best granite restoration pros near Fallston, MD

"The repairs were completed as asked and I am satisfied with the original work that was done and he did come back to finish some items. He was reasonable for the work."

"Todd was extremely responsive and called to schedule an in-home estimate the moment I clicked "request a quote" on the Angie's List site. He provided an estimate for both quartz and granite. I then went to their showroom to choose the quartz I wanted (and the sink and faucet) and to schedule the measuring. The laser measuring of my kitchen was very cool. Then the installation was scheduled--counters, sink, and faucet--and it all went very smoothly--even with a run to Home Depot by the plumber for a fitting. I really like that they contract the plumber and that all the installation is done in one day, so there's no down time in teh kitchen."

"Greg came to our house to make a template of our counter top so they could make the new top fit exactly in place. We had several scheduling issues because my wife and I were going on vacation, but Dave worked with us to meet our needs. When the day came to install the counter top Dave and his helper arrived right on time and the job was done promptly. The new top looks great and fits perfectly. I would definitely use Jeffress Stone again."

"The individuals from Baltimore's Best Tub Refinishing did some excellent short notice repairs on my master bath tub.  I noticed about a month ago that the tub was leaking down into our half bathroom, a floor below and within a week Bruce was able to set up a date with me to have a template made for the inlay, and have it installed two weeks later.  Since the crack wasn't where the inlay would be installed, the team also conducted a repair to the leak/crack area, and used foam to add increased support to the weak spot the crack occurred in.  Bruce contacted me himself to walk me through the process prior, and even sent a video of what the inlay would look like.  The install and repair only took a few hours and upon completion, the team gave direction on how to properly care for the new inlay and repair. 
Thank you again for the great work!
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"Great. They came beforehand to make sure which size would be best to fit into a tight closet (the new heaters are slightly wider than the old) because this is a condo, this required a pan and an alarm in case of leakage. They also agreed to repair a faucet handle that I had been told was a huge job involving going through a wall- they found the proper replacement handle and did it efficiently and inexpensively without having to go through the wall!"

"I contracted Romero’s to apply stucco to the exterior of my cinder block foundation and to reconstruct a retaining wall. Expert job and I highly recommend their work."

"We initially hired Tony to clean and refinish our hard wood floors. Tony came to the house and explained his work philosophy and how his team would do the work. He was thorough and answered all of our questions. The workers came on time, and did a great job bringing 20-year old floors back to life. We were so pleased that also called on Tony to put in new carpeting on the basement for us. Again, he did a great job addressing and remedying any concerns that we had. His pricing is fair, and he is completely transparent when breaking down costs. We enjoyed working with Tony and offer our highest recommendation to anyone looking to have any type of flooring work done.
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"WE WERE VERY PLEASED WITH THIS COMPANY. THEIR PRICE WAS THE LOWEST OF THE MANY ESTIMATES WE GOT. THEIR WORKMANSHIP WAS GOOD. THEY COOPERATED WITH ANOTHER CONTRACTOR WHO WAS INSTALLING FLOOR TILE."

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"July 2024 I am CAPITAL CABINET REFACING’s newest “extremely” satisfied customer and genuinely feel morally obligated to share my most positive experience with this extraordinary company Please read my expression of appreciation that I sent to my team within an hour after the installation was “perfectly” finished. Allow my words to speak for themselves! …Sent July 20, 2024 to the Team that led and guided me every step of the way… Greetings again, Morgan, Ryan, and Jarvier from your #1 MOST PLEASED Customer! Your expert craftsmen, Jarvier, Julio, Isaias, and Nicholas, just completed their exceptional high-quality installation. They spent more than 75 hours in completing my work. I am without words to adequately describe my satisfaction and sense of "awe!" I shared with the team that in my 50+ years in working/ leading/ supervising teams that I have never witnessed a stronger, more knowledgeable, skilled, efficient, collaborative, and caring team than my 4 super stars! Believe me! It comes from my heart!! I interviewed 3 vendors before I decided to move forward with you. This project was selfish for me. I knew only enough to know I would not do it unless it was done correctly. I was not even convinced that refacing was the right approach. Initially, it appeared to be an inferior work around. Ryan convinced me that my initial impressions were incorrect. Morgan finalized the "deal" by graciously allowing me to inspect her kitchen and then sent me a sample of my actual new doors and the matching wooden veneer that would be used to over the frames of the original cabinets. As shared with your team today, I never say anything I don't believe. Every step of my working with you has been so extremely positive. You EXCEL in providing all of the required and non-negotiable BIG 3: Effective communications, Exceptionally high-quality products, and Masterful installation. I will repeat to you, that it would be an honor for you to use me or my "gorgeous " new kitchen in your work with future customers. You should be in business. We need your services! Capital Cabinet Refacing has proven to me, for the first time in my life, that if it's too good to be true, it CAN BE TRUE! With immense respect, admiration, and gratitude! DPKitchen"