Get matched with top countertop and backsplash pros in Dunkirk, MD

"Let me start by saying I am thrilled with my new countertops. Everyone I dealt with at this company was friendly and professional. They have very competitive prices and really stand out by offering a free sink and free installation. The two gentlemen that did my installation were absolutely wonderful. They were meticulousand ensured everything was level and properly supported prior to laying the granite. They laid drop cloths and cleaned behind themselves as they went. I will certainly be recommending this company to anyone looking to purchase granite countertops.
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"They arrived on time, as scheduled, with the countertop I ordered using an Angies List Big Deal"

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We would highly recommend Granite Vision (GV) for the kitchen countertop project. This past week, GV installed the counter top at our house. Following our first meeting with the owner, Roni, we came away impressed by his directness and knowledge of granites. We felt very confident about GV from the get go and without any second thoughts, contracted with GV. The crew consisted of Joseph (took the measurements), David and Johnny (installers) and Nevo (Plumber). We found them to be thorough professionals. They didn't take any short cuts in their respective jobs. As a result, the installation went smoothly. We particularly admired their efforts to ensure that the base was levelled before putting the granite slabs. GV exceeded our expectations big time and therefore, we absolutely have no hesitation in strongly recommending GV for granite countertop projects.

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"This company saved us a lot of money compared to Lowes or any other larger company. It's a small business. The owner does most of the work himself! Excellent service!! He guides you through the process and is very thorough about what you can expect. We have already recommended Jose to our friends and family. Definitely use this service!! You will be happy you did!! We absolutely love our granite countertops!!!! Lovely and very affordable!!!"

"Everything went very well. They included the sink for free and reconnected the garbage disposal, other companies were wanting to charge additional for this. I also enjoyed working with the owner."

"Molly was great at communicating with me. Our countertop technician was excellent and did a great job. He even had a few tips for our countertop."

"Great selection. Quality materials. Convenient location. Pleasure doing business with. If you have a house renovation project, this is the place to go and get your A+ stone, tile, and granite materials at a reasonable price.

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"Excellent service save my family thousand of dollars to replace brand new shower stall it’s amazing beautiful job they done thank you."

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everyone was amazing, from the initial sales order all the way through installation.  The installers went the extra mile to replace my granite dinning room table top.  I believe his name was Eaon.  Could not believe his will to complete the install.  Could not say enough good about everyone though, simply a great Company to deal with. Also, the piece of granite I found from them for the price,  :)  BEAUTIFUL!!!

Thank you again,  Origins Granite

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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