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"We’ve used Len the Plumber in the past, and while they’ve been slightly overpriced, they’ve been reliable and effective. But after this week I’ll be taking my plumbing business elsewhere, and I would highly recommend that anyone else do the same. Several times over the past few weeks we’ve had issues with the sink and toilet in one bathroom. A little less than a month ago, a Len the Plumber tech had replaced the toilet in that bathroom (not for the same issue). On Friday I called Len the Plumber to have someone come out and take a look. The woman who answered the phone said she would have the same tech that had installed the toilet come out that afternoon between 2 and 5pm. At 2:41pm someone from Len the Plumber called. She said that unfortunately that tech wasn’t scheduled to work that day and the appointment shouldn’t have been made. She told me he could come out Sunday morning between 8 and 11am. At 8:43 Sunday morning, a woman from Len the Plumber called to say the tech would be out in 30-45 minutes. Eight minutes later she called back to say that no, he doesn’t have a snake, so she’ll have to send someone else later. I told her he wouldn’t need a snake, that it wasn’t clogged right now. She said she’d discuss with the tech and call me back. At 8:58am she called me back and said that it sounded like the P-trap was clogged, and the tech would need a snake. I asked why he didn’t have one with him (since he worked for a company called Len the Plumber) and why he couldn’t just swing by a hardware store and pick one up. She said the techs don’t always have snakes, and sometimes they break and need to be fixed. She said she could send someone else out later in the day. I told her that we wouldn’t be here later, and that we had made plans around the tech coming out this morning (after we had made plans around the tech coming out on Friday). She said she would try to get someone out during the same timeframe, within the next two hours. At 10:36am she called back and said that she could have a different tech come out in 30-60 minutes. I told her no, we had planned to be home based on the 8-11 timeframe that we’d been given, and that wouldn’t work. She said she was sorry, but they had emergencies. I canceled the appointment and will never be using Len the Plumber again. The fact that a plumbing company can schedule a call two days in advance for a technician to come out for a problem with a sink and toilet, and neither the tech nor the dispatcher realizes that the tech doesn’t have a snake with him (and for some reason he can’t just pick one up) speaks volumes about the company’s competency. Add to that the bungling of the initial appointment, and the fact that a Len the Plumber tech told me to my face that he has no way of knowing what model toilet he installed in my house without physically coming out to see it, and this is clearly a poorly-run company with an outdated and/or low-quality field service and dispatch system. There are many competent plumbing companies in the mid-Atlantic area. Len the Plumber is not one of them."

"Chris was great! Very responsive, arrived on time. Very friendly. Chris was also very careful to make sure he only took the items from my cluttered basement I wanted hauled away. He swept up all the debris and made sure everything was in order. I would be happy to have Chris help me anytime."

"Very Good Customer Service"

"This company was Perfect! They are very friendly, very professional. They responded quickly. The price of the haul was very well worth it. Will be using in the future and recommend this professional to all others. "

"Mike was very professional, knowledgeable and accommodating. He worked at a re-negotiated time; even though it was raining pretty hard that day."

"They've done LOTS of work for me and they continue to do lots of work because they are reasonably priced, excellent service, and does what he says he will do. Never had any problems, miscommunications, or misunderstandings, and the work is always completed as expected"

"Ryan was quick, efficient, and cost effective. They handled my last minute requests gracefully - and were finished in under an hour. I will be using them again - highly recommended!!!"

"Excellent service with fast response for a fast turn over. Excellent quality, very professional and understanding of may circumstances. Crew was respectful and great to work with, definitely will use them again and highly recommend!!"

"Over good experience "