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"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Fast, efficient."

"Great job, very professional, I highly recommend"

"Went well. pumps replaced"

"Ray showed up on time for the estimate He said give him a couple days to write it up and again he kept his promise I got the estimate and he's going to schedule with me I will update this post when the job is completed but so far everything is going well"

"This is a terrible company. Do not hire. David Davis dumped 40-50 yards of dirty fill instead of loam. It is filled with bricks and large chunks of concrete. He will not return to remove and finish the job. After numerous calls and promises, he has failed to finish. My basement floods do to poor grading. Do not hire!"

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"On time, efficient workers, and cleaned up completely."

"Usiel and crew did an excellent job on our project We would highly recommend UAM. "

"The provider came out to prepare my toilet because it was leaking in the basement. Overall, I thought the process went well. He could not get the valve beside the toilet to turn off so he turned off my main water valve to the house. He only opened up the faucet upstairs unit Downstairs unit was not open and my water heater, which is electric was not turned off now I m getting an alarm on my water heater saying it has been compromise. I consulted a plumber and was told that the water heater should ve been turned off because it s electric and he should ve bled the water heater After he turned the water back on. So the alarm is still on my water heater."