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"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"They came to see me same day at the agreed upon time and quickly handled my problem."

"Dave from Calzini's Plumbing and Heating got me through a hard time when I couldn't get anyone else to provide service on short notice. As a landlord, I had to replace a hot water heater for my tenants as soon as possible. I had to shut the water off and they were extremely upset about it. The only one that responded and came out right away was Calzini's Plumbing. They arrived within an hour and were out within an hour after with everything functioning perfectly. It was in the evening so couldn't get a permit that night. Dave from Calzini's arrived early the next morning to have a permit pulled and all was good again. I can't say enough about this company and would recommend Calzini's Plumbing and Heating to anyone for all your service needs. Thanks Dave Calzini!"

"Unfortunately I had a terrible experience with them especially the owner. He schedules time to meet at 12 to review my project to add gas line. He never showed up. I arrived at 12:03 to meet him at the property and called the company to follow-up if they were on the way. He said he arrived at 11:50 and waited 5 minutes and left. When asked why he left so early and didn't even give curtousy of a 5 to 10 minute wait. He said he doesn't wait any time if he gets there early it's my problem I wasn't there even though we had scheduled for noon. He was so rude and said he gives no one curtousy to wait any minute and can't turn back around. In my opinion he never went to my house and lied and was rude. I told him I didn't need his business because if that's how he treats potential clients I can only imagine the type of service he will provide. Very RUDE, unprofessional and someone I don't recommend doing business with."

"You wrote a review for Osterman Propane A moment ago 1.0 star rating4/6/2021 Upon receiving a statement I realized a payment I put in the mail immediately upon receiving a delivery from Osterman got lost in the mail. Thus I wrote another check emailing and enclosing a copy that informed Osterman of both check numbers and instructed them to only cash one of the checks. Osterman cashed the second check on 2/23 and then cashed the lost check soon there after (3/3). I immediately contacted Osterman, regarding the errors. My initial communications were ignored. I had to call due to emails going unanswered. I was put in touch with the Plainfield office. Samantha said she would put in the necessary paperwork to get the refund sent to me. After communications with the sales manager, Stacey, and now again today with Samantha, I was told it takes three to 4 weeks for processing. She said the check was cut on 3/26. That was 10 days ago. It has been over 1 month since I contacted Osterman about the double payment. Today I told Samantha that on my next delivery I will need 3 - 4 weeks to process my next payment and asked if Osterman would be okay with this. She said she was sorry but she does not make these internal decisions. I asked to speak to that individual. I was hung up on. $659.53 has been in their pocket and not mine since March 3rd. Tom Melkus"

"The cost was far more than I had expected. I should have gotten another estimate before hiring these people. The toilet was installed well, but the shower head was left with far too much play where it came out of the wall. He said he didn't have time to make it secure and to call the plumber who had originally put it in. I called the original plumber who was horrified to find an installation left so badly done, so he fixed it on the spot, even though it was past his work time. The original plumber said that the head of a screw inside the wall had been broken off in removing the shower head. I am finishing this review two days later. Over those two days I have been barraged by texts, emails, telephone call claiming that the check I gave him has not cleared, according to his accountant. I verified with my bank that the check had been cleared and deposited into his business account. Mr Buccelli assured me that was not the case and said he was coming over immediately for a check. We use the same bank which further verified to me that the check is in his business account. After two days of what approached intimidation, he now claims it was a different client. I was really uncomfortable at the thought of this angry man appearing at my door."

"Wayne and crew did an incredible job. Very professional, knowledgeable, patient, organized and clean. A great experience all around dealing with Wayne. I will certainly recommend his services to family, friends and colleagues."

"These guys are awesome, hands down. They came to my house quickly and did a full inspection and quote the same day. Started work two weeks later and rebuilt both of my crumbling chimneys beautifully. Nelson, Kevin, Segundo, and Carlos - you are all excellent!"

"very good"