Berkshire Heating & Air Conditioning

We purchased a new gas boiler from Berkshire Heating and Air Conditioning, LLC in May 2022, along with a paid 2 year warranty agreement. The boiler was serviced per agreement. in February 2023. The boiler broke down in February,2024. Berkshire Heating sent a serviceman who repaired it. It broke down again 7 days later and we were told we needed a $1700.00. part. We agreed to that and were told Berkshire Heating would call as soon as the part was in. At that point they never offered to come back and try to restart the boiler. So, we, an elderly couple, were left with NO HEAT in the middle of February. We had also purchased a mini split heating and air conditioning system from Berkshire Heating. We tried to heat our home with the units, but they also were not working because when they were serviced (per our paid warranty agreement) in 2023, the serviceman did not check the fluid levels in the outdoor unit. We were told Berkshire is not able to service this issue during the colder months. So, we had to depend on space heaters for heat in February. It is now April and they NEVER called back to tell us the part for the boiler was available or to inquire how we were doing with no heat. In the past few years we have had Berkshire Heating install a mini split system, a new gas boiler, a new water heater and two outdoor water faucets. Two of these systems are now broken. After being loyal customers for many years, we received absolutely no support or concern and our paid warranties and guarantees were never honored in any way.

This company is fantastic! I own a liquor store and my cooler stopped functioning on a Thursday. They immediately sourced two new condensers and are tonight Wednesday ( less than a week later with a normal lead time of 3 weeks for new units) FULLY operational! I cannot thank them enough and will recommend them to anyone!

They have been excellent and we have had no issues at all. Very reliable and we would highly recommend them as well.

Used this company for years but found last couple of appointments the technician didn't want to answer my questions and seemed annoyed that I was so inquisitive.

The sales man assured me they would bring space heaters, it was the dead of winter, they did not.I had a father and son come to the house to install a new furnace. When they removed the old thermostat in my hallway, the new one was smaller. he didn't add a cover plate so you could see the old holes, he left the drill shavings on the floor. After they finished the furnace, the PVC pipe that went outside had a dip in it, it was leaking. The attachment next to the furnace, was leaking. They added PVC extensions to the exhaust pipes outside, they went from code height to 4 feet tall, I told them to remove them it looks like the back of a restaurant. He said he could not someone would have to come and remove them. I called the office and went through the list of complaints,They did send another guy out the next day. He had to cut and replace all the PVC pipes, fixed all the other leaks, added a plate in the hallway, cut the added PVC pipes outside, but he did fix everything. I have not had a problem since with the unit. So I was conflicted about this review. It started out a disaster but ended good. Just hope you don't get the bad eggs if you hire them.

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They responded very fast

The experience is good every time I've used them. They have hit their quotes. The staff is pleasant.

It was good. We did it through our energy efficiency program of our state. A lot of utility companies give rebates if you put in a more efficient project. They were one of the recommended contractors. They had their salesperson come out first and go over some different models. Originally we were looking at a different product, but they sold us a product that was less expensive, but had the same warranty. I appreciated that they made a recommendation on a way to save us money. They did that on a couple of things. We were considering A/C they said our house wouldn't really be great for it based on the problem we were trying to solve. They were very good from that perspective. The install was great. We had another furnace that they had to get out and they did it well.

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We were told we needed a replacement part ($822) and duct cleaning ($595). All this on a new furnace they installed in 2013. I called another provider to get a 2nd opinion, telling him only that I had a 2 year old furnace that had not yet been serviced, and asked him to inspect and advise. He was prompt, professional and told us no parts needed to be replaced and that duct cleaning was not necessary. We have retained him as our go-to plumber, hiring him twice since with excellent results. I wrote a very polite and not sarcastic letter to Berkshire and told them of all this and that I would appreciate being removed from their customer list permanently, giving them a chance to respond, which they did not. We do not recommend them to anyone for any reason.

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The system was not clean and it wasn't running well. I think they never did the work completely. They didn't set up the system to it ran at maximum efficiency. There were problems sometimes because they would say that they were coming and they wouldn't. They didn't even call.

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The estimate was free.

We were having a problem with the downstairs zone a/c and called the company (dba Berkshire Heating and a/c). They returned our call promptly and came the next day. We just moved here and their technician explained our system. He also found a problem that we were not aware of with the drain hose which if left unnoticed would become an issue. We were very pleased with the technicians knowledge and eagerness to help and decided to sign up for Berkshires Priority 1 membership which gives us reduced rates and other benefits. Given the problem we have run into of service professionals not returning calls and the knowledge shown by the technician, we were happy to enter into enter into this type of agreement costing $358 for 2 seasons.

 First off, they stopped being Service Experts in the spring of 2013 according to their office.  They now go by Berkshire Heating and Air Conditioning. I?m not sure of exactly when that happing.  I got a mix of ?Service Experts? and ?Berkshire Heating and Air Conditioning? paperwork. 

 I first started with Berkshire Heating and Cooling when they were part of Service Experts around April 26 of 2013.  My central air condition unit would start and only run for about five minutes.  I went to their web page and was able to schedule an appointment for the next day.  The service tech came out, futzed around for about half an hour.  His diagnosis was that the circuit breaker was tripped because of a faulty compressor that needed to be replaced at a cost of $2500.00 and gave me a bill for $99.00 (to be applied to the price of a new Air Conditioner if I so chose) and said he would have a salesman contact me.  (They don?t call them ?salesmen.? It was something hoakie like ?Comfort Specialist.?) 

  The Salesman came to my house on May 2.  He gave me a price on a regular AC unit, and I asked him about adding heat pumps.  The cost was prohibitive, so I decided to go with a straight AC unit.  It gets interesting here.  I thought he told me $4,200 for the unit, he says he told me $5,600 or $5,800.  It?s possible that I was wrong but I don?t think so.  What I am positive about is asking about the flexible ductwork. I knew it needed to be replaced.  It was twenty years old and pretty torn up.  I almost replaced it the year before but never got around to it. He told me that it came with the unit.  I knew from checking around before that less than $100.00 for 25 feet of it. I only needed about 12 feet so it seemed reasonable.  Anyway we haggled the price down to $5,150 (installed) with two years of free spring tune-ups and made the deal.  He gave me some Service Expert guarantees.

 About a week later they came and installed the new AC unit.  They work quickly and cleanly and cleaned up after themselves.  I specifically asked them if they checked the existing wiring.  They said they did.  The next day the AC was doing the same thing that the old one did.  I called and they had someone there the next day. This service tech found that the wire coming out of the circuit breaker for the AC had been loose and was burned pretty badly.  Even he said that this is something that the installers should have caught.    Soooo, that was probably the only thing wrong with the old Air Conditioner.  I didn?t raise a stink then because I had been considering replacing the AC anyway to get a more efficient one.  The new one is a Lenox, so I?m happy with that.  My electric bill this summer was down. I guess I?ll just have to wait and see about the two free tune-ups.

 I started it up this spring and it was only blowing a tiny bit.  I called for the spring tune-up and they came within the week.  The tech open up the unit and there was a solid block of ice in it. He said there could be a lot of reasons for that, but would have to wait for the ice to melt to diagnose it.  The next day another tech came out and started working on he unit.  He checked out a few things and glued back some insulation that was loose (from the manufacturer) in a few places, then started the unit up.  He immediately knew something was wrong by the sound of the blower.  He opened another section to check the airflow.  Next to nothing.  He opened the skirting on the home and crawled underneath.  They had never change the flexible duct and it was broken and collapsed. He told me he would report the situation and closed up the unit. 

 When I talked to the office they told me that they would replace the flexible ducts, for EIGHT HUNDRED AND TENTY FIVE DOLLARS.  When I told them that the salesman said it was included with the unit, he said they never do that and quite rudely told me that they ?would not give [me] the ductwork.? Of course the salesman also says he never said that.

 One of the guarantees that they gave me was a three year Service Experts Satisfaction Guarantee.  They would make it right or remove the equipment and refund all the money.  I asked him about that.  He told me they were no longer Service Experts and that I would have to get a hold of them about that and hung up.  No information about how to get a hold of Service Experts.

Now if I can ever get a hold of Service Experts, I?ll see what happens.

BTW  I called another company for a price in case Service Experts did pull the unit.  He told me he just put in a similar unit in my park, INCLUDING the flexible duct from scratch for about $3,500. 

I first started with Berkshire Heating and Cooling when they were part of Service Experts around April 26 of 2013.  My central air condition unit would start and only run for about five minutes.  I went to their web page and was able to schedule an appointment for the next day.  The service tech came out, futzed around for about half an hour.  He told me that the compressor needed to be replaced at a cost of somewhere between $1,000 and $2,000 (I don?t remember the exact price but it was high enough to consider replacing the unit.)  and gave me a bill for $99.00 (to be applied to the price of a new one if I so chose) and said he would have a salesman contact me.  (They don?t call them ?salesmen.? It was something hoakie like ?Comfort Specialist.?) 

The Salesman came to my house on May 2.  He gave me a price on a regular AC unit, and I asked him about adding heat pumps.  The cost was prohibitive, so I decided to go with a straight AC unit.  It gets interesting here.  I thought he told me $4,200 for the unit, he says he told me $5,600 or $5,800.  It?s possible that I was wrong but I don?t think so.  What I am positive about is asking about the flexible ductwork. I knew it needed to be replaced.  It was twenty years old and pretty torn up.  I almost replaced it the year before but never got around to it. He told me that it came with the unit.  I knew from checking around before that less than $100.00 for 25 feet of it. I only needed about 12 feet so it seemed reasonable.  Anyway we haggled the price down to $5,150 (installed) with two years of free spring tune-ups and made the deal.  He gave me some Service Expert guarantees.

About a week later they came and installed the new AC unit.  They work quickly and cleanly and cleaned up after themselves.  I specifically asked them if they checked the existing wiring.  They said they did.  The next day the AC was doing the same thing that the old one did.  I called and they had someone there the next day. This service tech found that the wire coming out of the circuit breaker for the AC had been loose and was burned pretty badly.  Even he said that this is something that the installers should have caught.    Soooo, the old AC probably had nothing wrong with it.  I didn?t raise a stink then because I had been considering replacing the AC anyway.  The new one is a Lenox, so I?m happy with that.  My electric bill this summer was down. I guess I?ll just have to wait and see about the two free tune-ups.

I started it up this spring and it was only blowing a tiny bit.  I called for the spring tune-up and they came within the week.  The tech open up the unit and there was a solid block of ice in it. He said there could be a lot of reasons for that, but would have to wait for the ice to melt to diagnose it.  The next day another tech came out and started working on he unit.  He checked out a few things and glued back some insulation that was loose (from the manufacturer) in a few places, then started the unit up.  He immediately knew something was wrong by the sound of the blower.  He opened another section to check the airflow.  Next to nothing.  He opened the skirting on the home and crawled underneath.  They had never change the flexible duct and it was broken and collapsed. He told me he would report the situation and closed up the unit. 

When I talked to the office they told me that they would replace the flexible ducts, for EIGHT HUNDRED AND TENTY FIVE DOLLARS.  When I told them that the salesman said it was included with the unit, he said they never do that and quite rudely told me that they ?would not give [me] the ductwork.? Of course the salesman also says he never said that.

One of the guarantees that they gave me was a three year Service Experts Satisfaction Guarantee.  They would make it right or remove the equipment and refund all the money.  I asked him about that.  He told me they were no longer Service Experts and that I would have to get a hold of them about that and hung up.  No information about how to get a hold of Service Experts.

Now if I can ever get a hold of Service Experts, I?ll see what happens.

BTW  I called company for a price in case Service Experts did pull the unit.  He told me he just put in a similar unit in my park, including the flexible duct from scratch for  $3,500. 

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The furnace itself had been far from trouble free during its brief lifespan.  An independent and more thorough inspection disagreed with the urgency and the analysis but found other problems and still recommended replacement.

Condensate piping/pump, condenser foundation pad drop cloth, floor saver protection, complete clean up and vacuuming, certified refrigerant handling, code compliance.