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Toilets questions, answered by experts

Toilet seats have two mounting brackets on the back that accept mounting bolts. The bolts drop through the brackets, through two small holes on the top of your toilet, and then receive nuts to hold them in place on the bottom of the toilet. If you can’t see the bolt heads, you might need to pry up the mounting bracket cover, which is a plastic piece that hides and protects the bolts.

You should replace your toilet at least every 25 years. While toilets are pretty sturdy appliances, they don’t last forever. Even if you aren’t ready to invest in the cost of a bathroom remodel yet, just replacing your toilet will help freshen up your space and keep your bathroom functioning.

Yes, frozen pipes can cause a toilet to stop working correctly. If the pipes are frozen, water cannot flow, which can lead to two main problems. First, the supply line to the toilet tank may be frozen, which prevents the tank from refilling with water after you flush. Second, the drain pipe itself can freeze, blocking water from flushing away. As a temporary solution for a non-refilling tank, you can manually add water, but this is not a long-term fix. To clear a frozen drain pipe, you can try pouring warm water into the toilet bowl or tank and then flushing, as the warm water may help thaw the ice blockage. Ultimately, the best course of action is to unfreeze the affected pipes to restore your toilet to full functionality.

Toilet handles can get stuck for a couple of reasons, but it’s commonly an issue with the chain. Remove the lid and check the chain’s connection, running from the flapper to the handle arm. Sometimes the chain gets snagged on or against another part of the tank. 

The chain might not have the right tension. For example, a chain that’s too short can make the handle feel stuck. Check that there’s some slack in the chain. Old, worn-out flappers can get stuck, too. In this case, you’ll need to see which size toilet flapper you need.

DIY is not recommended for commercial settings due to safety and code compliance. Hire licensed professionals.

The Somerville, MA homeowners’ guide to toilet services

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