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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"4 minutes ago Fun shopping, picked out stove & fridge, went local felt good. Delivery guys (Travis & another gentleman) great guys. After putting everything away, never used it again so not sure how the fridge cooled. Later that night, power outage- shut down power. Power restored- not cooling. Read manual, followed them still not working. Called Cluettes- soonest anyone can come 20 minutes to my house to check is 14 DAYS. 2 WEEKS for an item that was delivered 3 days prior. No troubleshooting over phone; nothing. I asked to return it, told I would have to deal with manufacturer's warranty. Horrible way to treat someone, if it were my business & I didn't have the man power I'd contract out. Called Geek Squad- they transferred me directly to manufacturing & I started a process with them. Person I spoke to at Geek Squad in Milbury, person I spoke to at Samsung in Florida and both more responsive than the business two towns over."

"Dave's billing process: they can't provide actual per hour labor cost--"every job is different." Can't provide receipts for parts--"too difficult." Almost $600 for a dryer vent clean and reconnect and a door hinge and gasket replacement on a dishwasher. I will not return."