Get matched with top appliance repair pros in Oak Bluffs, MA

"Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance."

"It did not go well. I live in Virginia and II ordered a dishwasher for my elderly mom back in March. It was delivered on Saturday May 8 and the old one was disconnected and outside on her patio to be picked up by them. They delivered new one but did not pick up the old one. I called within a half hour of them leaving and was told it would be picked up Monday. That did not happen so I called again on Tuesday and was told someone would call me back. That didn’t happen so I called again and was told it would be picked up. It wasn’t so I called again on Friday and was told it would be picked up today. It is still in her yard. Awful customer service and I will make sure she and the rest of my Cape Cod family does not give them business."

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"Terrible service and support from the beginning. Crane sold multiple faulty appliances, and repeatedly failed to provide adequate service. As an example, our LG gas range had an issue immediately with the regulator. It took weeks for a technician to come provide service, when he did he ordered the wrong replacement part, and we had to wait another few weeks for our stove to be workable. Less than a year later, we had another issue with the stove and Crane was not helpful at all in getting it fixed. These are just examples of poor service and products provided by Crane, there were others. I recommend avoid this company for any appliance needs in Falmouth or on the cape."