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"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"This is my 2nd review of ABW regarding renovation of my master bathroom (1st review was for family/guest bathroom). MY DREAMS HAVE COME TRUE THANKS TO THE AMAZING TEAM AT ABW!!! If you want a truly customized bathroom renovation by a reliable and dedicated team offering reasonable prices, look no further!!! The photos speak for themselves in showing the excellence of their craftsmanship. I have been told by family and friends this is the most beautiful bathroom they've ever seen! 100% RECOMMEND ABW!!!!!"

"John and Kim were a pleasure to work with. They communicated well and were very responsive whenever I had questions, both before and during my project. The quality of John’s work was excellent and his dedication to getting the job done as quickly as possible, even in the face of some very cold weather, was impressive."

"Fantastic team 2 Heat pump installations Optimized for rebates Love it"

"We hired Right Away Construction to help us with a few home projects. We needed to have some repairs done to two bay windows, wallpaper removed from our dining room and replaced with new paint and hardwood floors in the dining room and living room refinished. Filipe and his crew (Roger and Fernando) did a beautiful job on all the projects. They exceeded our expectations on all the project, from the estimate to their final clean-up and walkthrough. Right Away will definitely be the company we contact for all our future home needs. We are strongly recommending them to our family, friends and neighbors. Great job for a fair price!"

"Excellent work. Timely communication. Extremely tidy and efficient. Good price."

"Prompt & efficient, the outcome was a 9.9 out of 10. Price was very reasonable. Jobsite clean with nothing left behind."

"Extremely satisfied with project from start to finish. In my opinion communication is always the key to all successful projects, DS General Services excelled in this area. All calls and questions were returned and addressed in a prompt response. Wellington DaSilva and his team were courteous, clean and professional. My wife and I are extremely happy with our new walk in shower and will definitely reach out to DS General Services for any future projects."