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"It went well! I expected it to take a long time to get it picked up, but I called for the bag to be emptied on Friday and they were here Saturday! I am already filling it up again. (We have a MESS from the storm and need to finish the kitchen before this weekend's company coming in from out of town.) I have already called them to request my bag be emptied on Friday, and they have me on the schedule! I can't believe the customer service is so great! This is not a regular dumpster company. I have a dumpster delivered last summer and they gouged my driveway. What a nightmare it was to get them to pay for the driveway to be fixed. NEVER AGAIN! It's BullBag only for our future needs."

"He was super nice and informative. He warned me about what to put down the garbage disposal. I did not have to use him since I ended up fixing the issue myself."

"Job done in a timely manor. Fair priced company. Professional and friendly staff"

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This is actually the second time we have used Superior Kitchen & Bath. The first time they gutted and created a new powder room for us. It was such a wonderful experience we hired them again to gut and remodel another full bath. At the same time they also remodeled a lower level family room and laundry room that had been heavily damaged by a sewerage backup.

II can't say enough about Brandon and Jane and the crew of Superior Kitchen and Bath. They are professional to the ultimate degree. Brandon and Jane have assembled a crew (and subs) who are expert craftsmen in their particular areas of expertise. From the carpentry (both rough and finish) to the plumbing to the floor and wall tiling to the painters who were neat and efficient beyond description, everyone that worked for Superior on our project was beyond competent. It was so comforting to know that we were in such capable hands.

Both Brandon and Jane are amazing businesspersons. They started by listening carefully to our ideas and gave us great advice. They were open, honest and "upfront" about everything. Then we received the most detailed and complete project estimate we had ever received from a contractor. It was totally transparent and we knew exactly how much each area of our project would cost. That allowed us to better manage our budget and work collaboratively with them to establish our priorities. Their contacts with suppliers made choosing tile and marble a breeze, especially since Jane was right beside me, helping to make detailed design decisions that can sometimes be so overwhelming. Throughout the whole process I always felt that Brandon and Jane were "partners on OUR team". We had complete confidence in them which made what could have been a very stressful time (what remodel isn't stressful!) a wonderful experience.

II could go on and on about all the fun this project actually was. Brandon and Jane actually gave ME, the homeowner, a "to do" list with a timeline so that the project stayed on course. They have all their projects planned out so carefully that not a minute is wasted. If things don't go exactly as planned, Brandon is the first to call and explain the scheduling or supply issue. Even though I knew that they were managing more than one project simultaneously, I always felt that we were their "number one priority". I suspect that they are such good organizers that every one of their clients feels the same way. This feeling of confidence and security about a contractor is priceless!

Our project actually came in under budget as Brandon always tried to find the most cost effective but acceptable way to do something. He was also very respectful of our budget limitations and suggested reasonable and appropriate alternatives.  I would not hesitate to hire Superior Kitchen & Bath again and I would encourage any homeowner who wants peace of mind, a fair and honest contractor, complete budget transparency and the highest quality work done in their home to definitely consider Brandon and Jane and their crew at Superior (they are a well named company!) 

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"Great service great person as well."

"We purchased to of the big deal coupons for toilet installation to replace low toilets with comfort height ones.  Scheduling was easy- Jake was available to come in the evening, and gave us several options for which day would work best for us.  He arrived on time and installed both toilets quickly and cleanly.  He also reviewed some other changes we were considering, and told us which were practical and which would require more extensive work.  We made arrangements to hire him again to install a disposal and he gave us very clear directions on what we needed for the job. Very happy with the service and will hire again.
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"This story begins long before we bought our dream condo, when some fool decided that an ejector pump system would be the best way to deal with our below-grade kitchen. Our troubles began once we moved in -- 3 years ago-- and began cooking regularly, the way one does when trying to eat well and not go out all the time. The pump backed up constantly, flooding the hallway and leading to amazing fungus sprouting from the wall. We called many different plumbers, most who refused to help, given the strangeness of our set-up (these pumps are almost never used in a kitchen, but typically for bathrooms or septic systems). We had some plumbers come out who I will politely avoid naming, who charged us for work that didn't do any good... eventually we got to the point where we could not use the kitchen sink or dishwasher without first checking the pump, as at any time it might unpredictably overflow. This went on and on, but then Provost came to our rescue! Although it took us a few tries to coordinate a time, we finally met Russ, who sweated through FIVE HOURS of intense labor, discovering and repairing the poor workmanship of at least 2 previous plumbers, successfully re-installing an alarm system, and providing us with an enyzme cleaning system to use as well. He insisted on closing the cabinet on the whole thing, which we did with trepidation, as we had gotten used to not trusting the pump. "You really shouldn't have to touch it again," he told us. "But call me if you have any problems!" It has been 3 weeks and we have yet to call, which feels about as close to a home-ownership miracle as we can get. I will sing the praises of these guys across Boston."

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This was about as seamless a kitchen renovation that one could ever hope for.  Dave listened carefully to the goals we wanted to achieve in our kitchen, and was patient with the design adjustments we wanted to incorporate as we considered each version of the design plans.  One cabinet in particular that was added toward the end of the design process was brilliantly conceived on his part--a cabinet to store large items that looked like a lovely piece of dining room furniture, with exterior shelving and drawers. It is a centerpiece in the kitchen.  Dave was careful to preserve important walk ways in our kitchen so as to not create bottlenecks--an important element in this centrally located kitchen.  His advice on style and color of cabinetry was also highly valued in our desire to achieve a cleaner and brighter look, yet one that was still consistent with our 1931 Colonial.

The Brookhaven cabinets are beautiful and well-made.  While they are pricey, Dave was able to steer us to take advantage of a manufacturer's discount.  The selection of hardware that was available without incurring additional cost was completely adequate, and we took advantage of this option.

Installation of the cabinetry was smooth and timely.  We decided to make a last minute change to the placement of our microwave, which necessitated the order of a new drawer.  This took longer than we had hoped, but understood that this was not a Kitchen Center issue, but rather one of the manufacturer, as each items is custom made.  When the drawer arrived, it was without a front--this added more time. 

Once the cabinetry was installed, irregularities were minimal.  Dave and a service that works with him tended to adjusting hinges, covering screw heads, and painting areas that needed to be smoothed. 

Overall, working with the Kitchen Center exceeded our expectations.  Communication and responsiveness were excellent.  They partnered well with our contractor so that there were no glitches or last minute surprises--almost unheard of for a kitchen renovation.  The quality of the design and workmanship has made for a space that we are loving, and our only regret was that we did no redo our kitchen sooner!

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"We put off doing this project for a long time because it was a major renovation and we were worried about making the right decisions.  We were fortunate to find Todd because his combination of experience and professionalism was exactly what we were hoping for.  Todd was great to work with!  He had good ideas, helped guide us to make kitchen design choices, and asked for our input on every aspect of the project. We could not be more pleased with our new kitchen!
The following is a list of everything that was included in the labor estimate:
Prep areas with plastic walls to contain dust as best as possible, move appliances, remove existing cabinets and countertops, take down existing drywall to the studs and down to strapping on ceiling , remove existing floor tiles , install new patio door and window, insulate walls, hang drywall, tape and mud or plaster walls and ceiling, create new openings in wall between kitchen and front room and wall at foot of stairs, prime ceiling and walls, install new cabinets, install new window and door trim,
install new tile floor, install tile backsplash, remove all debris, be on site when inspector comes to sign off on different phases of job.
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"Don was great to work with.  It was not a major job, but because we chose small glass & stone tile and wanted it installed vertically it was very detail intensive.  Don made sure it came out exactly as we envisioned it, even after other potential installers had told us it would not work, and his pricing was extremely competitive.  He was very pleasant while on site and left the house spotless each night.  We will definitely be using him again for our next project.
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