Get matched with top heating and air conditioning pros in Brimfield, MA

"I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service."

"Although I ultimately didn’t get work done by David because a family member had already hired someone else, I wanted to mention how professional and courteous David is. I explained the situation and exactly what I wanted, they promptly followed up with exactly what I asked. Will definitely be reaching back out to them for anything I need for plumbing."

"Seamless. From the moment of making the appointment with the sales rep to come out to the follow-up phone call, I could not have asked for this installation to go better at a difficult time. They listened to my concerns regarding the look on the outside of the house and the location of units inside. They assisted with all aspects of the Mass Save program making the application process easy. They took care of actual submission of the paperwork where most companies wanted to provide the info to me to then submit."

"Mark was excellent in getting the job done and also was available to answer any questions and concerns we had. He was always there when called upon. We also had him install a new furnace when we did an addition on our house. He really goes above and beyond for customer service."

"Worst service and Integrity of any company I've ever dealt with. If I could choose negative stars I would. We had Hurley and David replace our Furnace, AC and Water Heater over the summer. We contacted them multiple times to arrange the inspection for the plumbing and other work. They said they had contacted the city but they weren't doing inspections due to Covid. 2 months after the work was completed we filed for Energy Efficiency rebates for the upgraded equipment and were told that the AC unit did not meet the energy efficiency ratings for the rebate. After numerous attempts and 2 weeks of calls and messages, finally received a call from the Salesperson, Bill Desilets. He stated he had been informed that there is no 16 seer unit (what we were quoted and paid for) for a home my size, and that they had upgraded me to a better unit, however that unit was still not 16 seer and not as efficient. Bill explained that while I was quoted for a 16 seer unit, the unit they intended to install was only 14 seer. Due to supply issues they had to "upgrade" me to a better unit, that was still only 15 seer. I was never informed of any of this until we filed for the rebates. After some back and forth Bill Desilets said his manager approved a $1550 refund - $250 for the rebate, and $1300 in estimated savings between the 15 seer unit installed and 16 seer we paid for. They also made arrangements to have the inspection completed, which miraculously they were able to call and have done the same day. The plumbing work failed inspection and needed to be re-done. The plumbing work has been completed, and the updated inspection completed. However HD has failed to ever refund our money and now is not returning calls (most recently yesterday 12/30/21). This was a clear bait and switch in my opinion- they never had intention to install the equipment they billed me for, never notified me of the changes, and knew they could not (which they confirmed via email) install the agreed on equipment. Customer service is terrible in general also, getting through their call center is impossible. Save your money and headaches and find another company. HD take your money and end their service to you there. We'll be filing a BBB complaint and then contacting an attorney pending the outcome of that. Terrible company."

"Came out when he said he would. A little hard to get a hold of before the job. Quote was super reasonable almost half the amount the other guys wanted to charge."

"He reattached the air condition hose to the vent but never came back with the part he said I needed and would not return my calls. He never finished the job. I hired someone else to complete his work. Beware."

"They were excellent"

"There is nothing more important to senior citizens like ourselves than to hire a respectful, reputable and affordable electrician like Jon. He was prompt and efficient and diagnosed quickly what needed to be done, even changing out a fixture on his initial visit. He was honest in saying that one of our lamps was not worth repairing and put on order a cabinet light that he will soon replace,"