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"From consultation to finish, Jane and Brandon were very helpful and persistent on their job. Tite they installed are still looking new after 6 years."

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Jan 28, 2016: We wanted vanities for 2 bathrooms and base and upper cabinets for a kitchen expansion. We were hoping to take advantage of free design services from Kitchen Design Center of Framingham (KCOF).

The cabinets did not meet our expectations. Instead of getting bathroom vanities we received kitchen cabinets for the bathrooms, meaning the vanities were significantly deeper than normal bath vanities. We provided the cabinet designer with specs for our bath sinks but the designer neglected to check to see if the sink would fit into the cabinet that they designed. After the marble counter was already produced we found out that the sink wouldn't fit and the solution proposed by Kitchen Design Center of Framingham was to cut down the sides of the cabinet and drawer boxes significantly. This solution was unacceptable and would void our warranty. Instead we found a replacement sink which would fit the cabinet and replaced the marble counter. Kitchen Design Center of Framingham refused to take any responsibility for their design error. Reluctantly, Kitchen Design Center of Framingham agreed to split the cost of the replacement marble counter, but insisted that these sorts of design issues happen all the time - yikes! In reality, we paid $580 for "free" design services.

The kitchen cabinets installation was also disappointing. None of the cabinet doors and drawer fronts line up as they should. The installers insisted that the cabinets were installed in the best possible way and said that it isn't possible to align the doors and drawer fronts, blaming the situation on the Wood Mode cabinets. During the design process we weren't notified that this would be the case. In fact, we don't believe that Wood Mode would make cabinets which didn't allow alignment of doors and drawer fronts. In fact, the entire rest of our kitchen is Wood Mode cabinets which align very nicely.

March 16, 2016: Following our initial review, Dave Bartlett at KCOF contacted us to see what could be done to rectify the situation. He agreed to pay the remaining balance ($580) for the marble countertop that wasn't used due to the sink change. He also agreed to come to the house and look at the door and drawer alignment issues. During his visit, he identified 2 issues and arranged to have these issues addressed. As a result, the alignment on the drawer and cabinet doors is improved.

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"Chris gave me a very reasonable price to install the laundry in basement . The job was done quickly, inspection passed. I am very happy with his work. I will definitely hire him again!"

"They were able to come quickly and were very thorough and responsive to all my requests. The house looks great now! They matched the price of another company who provided an estimate as well."

"The drain assembly on my bathroom sink gave out after twenty years or so, and there was no way I was going to be able to get the darned thing off without a hacksaw. So I purchased a "Big Deal" from Cuddy Bros. to put on a new faucet and drain. They showed up on time, wrested the old drain assembly off, and put on the new faucet and drain without a hitch. It went quickly and smoothly. Six months later the installation is still fine; nothing leaks. I am completely satisfied."

"Eddie was mostly great but one grade off because he told me I needed a new toilet not for it to be unplugged; turns out after installing a new toilet this weekend it still actually needs to be unplugged. But the sink he unplugged works great. I just wish my toilet did too."

"Very well. Rob was punctual and informative. He took his time explaining to me in colloquial terminology what was happening, not only with the intended project, but a few other things going on in our old house. He then went about working diligently replacing the drain and faucets in our tub. The work took a day and he charged far less then another quote we got from another plumber. Rob had to cut through a very thick and tough tile and cement wall to access the drain. Once the plumbing was installed, he then covered the hole with a plate which turned out to be a good option for the tub aesthetically."

"It was a very positive experience.  Dave responded to my inquiry within 2 minutes and came on a Sunday, within 4 hours of the phone call.  The situation was very much under control the whole time, as Dave brought with him everything that the project required, including a replacement pump.  He was professional and efficient, and the work space was clean after the installation was complete.  I would recommend Dave and will likely call on him again for future projects of this type.

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"Dennis did an excellent job replacing our electric water heater! We noticed our old one leaking one evening, and Dennis was VERY fast to respond to my Angi request for service. He was out the next day to install our new water heater and arrived promptly at the promised time. From start to finish, Dennis completed the work in just over 2 hours. He cleaned up the area nicely and took our old water heater with him. A+ 5-Star service for sure! Would highly recommend this friendly professional for your plumbing needs. :)"

"Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well."