"Great service. Zac was our point of contact in the beginning Then Margret did the drawings. The whole team was great. I loved working with them and will surly will work with them again. Our house was only around 1700 square feet under roof, and will look forward to the next house we do."

"Trino and co. took on a difficult and tricky job that several other contractors turned down by finishing our very old basement. The crew worked their butts off and they solved logistical problems creatively and effectively. They also built us a brand new deck and fence of high quality. Fast and efficient job painting some of our upstairs rooms. One stop shop for all things home renovation"

"I called an received an initial quote over the phone.  Upon receiving the quote, I arranged a time for a representative to come out to my house to verify measurements and to provide me with an official quote.  The representative did not show up due to "being tied up in traffic."  I re-scheduled the appointment for the very next day and the representative did not show up nor did he call.  The next day I left a message with the company requesting that they give me a call to re-schedule the appointment.  The company did not return my call.
"

",After interviewing several well-known custom builders (several of whom advertise "custom homes on your lot") we were fortunate to have been given the name Potter House Group.  The President of Potter House Group met with us personally and we presented him with a situation that other custom builders who wanted to charge us up to 50% more than Potter House Group. 
Our situation was that lightning struck our custom home and it had to be razed with the exception of the concrete foundation and garage floor. After an initial meeting to review our plans, site, special conditions and consideration for the level of input we desired, Lee calculated an estimate that was realistic, detailed and SIGNIFICANTLY less than the other big name builders we interviewed.
Rebuilding a new custom home in our Township involved a maze of obstacles and required significant expertise in dealing with permits, blueprints, township meetings, neighbors, rules and of course building inspections and sub-contractors.  Lee navigated all the obstacles with expertise and professionalism.
With the help of Potter House Group and its President, Lee M. Rickey, we moved into our home that met more than all of our requirements due to the knowledge and integrity of our builder.  No substandard materials or workmanship was allowed, the process was professionally monitored and we now have the home of our dreams without breaking the bank!
We highly recommend Potter House Group and Lee M. Rickey to anyone interested in honesty, timeliness, quality, professionalism and integrity. You cannot go wrong with Potter House Group and its owner Lee M. Rickey.
"

"They were excellent. We could not have been more delighted and impressed with their attention to detail and workmanship"

"We contracted Kentucky Home Improvement to work on our 1865 Italianate house; our projects included demolish and rebuild of a second floor deck with composite material, demolish and rebuild of an existing kitchen addition, modification a load bearing wall, and constructing a green roof on top of a detached garage. Mike Townsend and his crew were incredibly professional and friendly, and were able to finish our projects ahead of schedule; Mike was even willing to attend our meeting with the Historic Preservation Board when we presented our projects for approval. Our construction began after we purchased our home with a 203K loan; we were very pleased with the way Mike worked with us, and our mortgage broker, and HUD inspector to complete the process. Mike was always very prompt in responding to emails and texts and was open to any changes that we needed to make. He is reliable and starts when he says he is going to start. Even with a very cold winter, his crew was working non-stop to make sure our property was finished as quickly as possible. The crowning achievement with our relationship with Mike was the green roof. This engineering challenge required the removal of a gable roof on top of a detached 2-car garage, reinforcing the structure with steel I-beams, installing a drainage system, filling the space with soil and grass seed, building a pergola, building a horizontal privacy fence around the perimeter of the structure, building a bench, and adding electrical outlets. Mike turned what was originally a crazy idea, that turned into sketches and renderings, to reality and we are very pleased with the end result; this project added 250sqft of grass to an urban property that had none to begin with, and our dogs thoroughly enjoy having the extra green space. Mike also worked very well around any additional contractors that we needed to bring in (furnace went out unexpectedly and Duke had to upgrade our service and raise our service mast). Kentucky Home Improvement was certainly not the cheapest option, but the quality was well worth the price difference. We would highly recommend Mike Townsend to anyone looking for a contractor; our advice would be to make sure you have invested some time thinking through your plans, be open to professional opinion, and understand your budget."