
MADDOX GARDEN CENTER & LANDSCAPING, INC.
About us
Maddox Garden Center & Landscaping is a full service Garden Center & Landscape design/build company. Maddox is conventiently located approximately 1 mile off the I-75 Mt. Zion Road Exit #178, North on US 25 (Dixie Highway). We offer the best selection of in stock evergreens, trees, shrubs and perennials in the area. Please check us out on the web at MaddoxGardenCenter.com or in person at 8430 Dixie Highway, Florence, KY 41042. Call (859) 371-6340 for additional information.
Business highlights
Services we offer
Bulk Gravel, Bulk Mulch, Bulk Top Soil, Full Serivce Retail Garden Center, Landscape Design & Installation, Mulching, Plant Installation
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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82% | ||
12% | ||
6% | ||
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I appreciated their communicative nature and the guys were well mannered and respectful. At the end of the day, they cleaned up behind them and arrived promptly every morning. They also adapted to my "on the fly" changes and still completed everything in a timely fashion.
Ultimately, we are so pleased with the entire patio, it's just a great outdoor addition to our home. My neighbors commented on how nice the Maddox team worked and are very complimentary of the final product.
Thank you for a great experience.
I bought a big deal for this service and I think we used it almost immediately. It went really well and we were impressed with the nursery. We probably will go back this year and get what we need for the yard. They were very knowledgeable and friendly. They had a really nice selection and reasonable prices.
Everyone on site was great. Pleasant, professional and well marked (truck and guys all with the Maddox logo). Drew came out and took some pictures, found out what we wanted. With our busy schedule, he maintained contact with us and came up with several great ideas. We tweaked things a bit to make the plan exactly what we wanted. They guys came out early every morning and were great about keeping me informed on what they were going to do that day. Our next door neighbors, driveway is really close to where the work was taking place. They contacted them and asked for permission before taking advantage of using it. After unloading their materials, they moved their equipment off of the neighbors drive so they weren't inconveniencing them all day. Maddox added a retaining wall, leveled some of the ground and landscaped a really nice flower bed. Our property looks so much nicer. They finished hours ago however I have already had compliments on the new look.
I have already spoken to Drew about next years project,t and will be using Maddox again.
"My name is Scott Maddox and I am the majority owner of Maddox Garden Center & Landscaping, Inc. Upon learning of my companies failure to respond to the issue with these roses, I contacted my customer by telephone within 24 hours to personally respond to her concern. (I only learned of her concerns from her posting on Angie's List, a few weeks after her project was completed.) Unfortunately, my representative was not attentive to her request related to the roses and timely billing. He really let her and me down in this matter. I apologized personally to the customer and am sorry for his lack of response to her requests and general mishandling of this project. I agreed to personally inspect the roses in question and treat them appropriately right away as needed to correct the problem. Upon examination of the roses, I learned that the yellowing issue was caused primarily by weather conditions at the time and the holes in the leaves had been eaten by an insect known as a Rose Slug. I treated them as needed and left the remaining pesticide for future use by the customer. Fortunately, neither issue affects long term performance of the roses and they fully recover from these issues. We have learned from this experience. It was a good teachable moment for a great young landscape designer to drive home the importance of following up with the client after the sale and to quickly resolve any outstanding customer concerns. Bottom line, we made this right in the end but am genuinely sorry we inconvenienced our customer and took so long to correct our mistakes. Cathy, I hope you will consider my company in the future and again you have my sincerest apology. Sincerely, Scott Maddox, Majority Owner"
Licensing
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