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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"With the service it went great, people came in and do the job, how it needs to be done. They really did a fabulous job. The customer service was also great. They responded to my request very quickly and were able to came in and install the system in the same week."

"Great group. Showed up on time and was in and out couldn’t ask for better service"

"If I could give 0 stars, I would. My mom purchased a 24ft round above ground pool and I was there with her to listen to the "sales pitch". Ron gave the basic vague "you will need sand, a large area, and MONEY!" speech. He stated we were responsible for BACKFILL around the pool, not clearing off the BOULDERS & ROCK that was dug up and left in the middle of our yard. Not to mention how so many of the things that were supposed to be delivered with the pool, still have not been corrected. The sales folks will say "initial here for me handing you this book" "sign here to contract the build"... but what they don't tell you is how they will screw you 6 ways to Sunday. $10,000 for a pool and then hundreds of dollars on all of the "extras" that have to happen. Again, very misleading. Also, when you encounter a problem, NO ONE is willing to help or admit that a mistake was made. Terrible customer service, rude employees, and even more rude managers. I plan to tell anyone and everyone how pitiful this company truly is."

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."