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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Job completed"

"The vendor was very nice. Prepared. We investigated the issue together and identified next steps. No issue was found and he let me know ahead of time that if he cut the drywall, he would not be replacing it. But, he did clean up after himself, which I appreciate."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"Más que feliz diría: encantada con el magnífico trabajo realizado por Reform your Home. Me encantó mi cocina, muchas gracias por su trabajo."

"John claims to be a great Christian honest man which I really felt good about until he got here and started trying to upsell me on many other things I did not hire him for. Now I did not do any of those things because I would have spent a small fortune if I had. As far as I can tell right now the air conditioner is fixed properly but it?s only been one day. Just hoping I was right to trust him on that. He also did not stick to his original price he gave me but came down $50 off the $100 more he added. I just needed air conditioner fixed fast and hope the price was fair. He carry?s on too much about being an honest Christian person , but trying to upsell things never hired for is not so honest and Christian like to me. I was surprised by all of that and that is why I don?t have the trust in him I originally had. I just pray I can trust the work he did but now I would be hesitant to hire him again. Sincerely. Pam Lxxxxx"

"They claimed that they were finished and left nails sticking out of the wall. When I tried to call the supervisor I found out that the number was not connected. This is good customer service? I now realize that I paid to much for the sloppy work."

"He showed up on time. He committed to what he says. Even though it rained the day of the job, he still came out and completed the job. "

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."

"It was an excellent job."