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"Overall I'm giving the company a C grade for performance, because they were responsive after we complained directly to the company; however, based on the fact that we had to call the company on several occasions for updates became frustrating.

1. They promised to be here Thursday, April 21st @ 8am; we had to call around 10am and they arrived at 11:20am.  No explanation was given for why they showed up late.

2. Technician promised to return Friday, @ 9/9:30am, to complete the job. We texted the company around 10:30, and he called 30 min later and arrived 10min later.

3.  Technician declined to file in a hole left in the wall with insulation foam.  Had to call the company, to get them to return to fill in the hole on another day.

4. The thermostat was installed without a cover plate to cover the markings on the wall left by the old thermostat.  They didn't offer a cover plate to cover the markings during the install.  After contacting the company about the cover plate, they returned and installed a cover plate free of charge.

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"The installation was done in a prompt and professional manner. They worked with us on payment. Our system is perfect and works wonderfully. I could not be more happy with the entire process. I would recommend these guys to anyone who needs this type of work done."

"What stood out to me was the gentlemen was very nice. I ended up not buying a new water heater from them but I felt like he was diligent in fixing the problem. He didn't do any actual work but he did some testing and it concluded that I needed a new water heater."

"Zach, Josh, and Cole came out and installed new heat pump for me in the middle of this snow storm. Very clean, informative and punctual. Will recommend to everyone. Thanks from veteran."

"The flue going from our water heater needed cleaned and they first advised me they were booked out for weeks. After talking with the office the got me an appointment the next day. They came out and cleaned the flue and advised me of issues with our set up and gave an estimate for a chimney cap. Everything was done professionally and explained. I highly recommend."

"NATS responded the same day that I called them and picked the computer up at my home. Several days later, Mike called and stated the service to be performed, ensuring the size of the replacement hard disk drive, and provided the approximate cost. Within a week (Memorial Day weekend was during this period), Mike delivered the computer back to my house. I was pleased that Mike had not only reloaded Windows 7 (I had to input my own product code), but he had also spent the time to download and install upgrades to Windows 7."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

Sears Home Improvement Products � Heating and Cooling\n\nSears can provide the right solution to your home improvement needs. We offer a full line of exclusive Kenmore� and Carrier� heating and cooling systems. Get the brands you trust from the name you recognize � Sears. Schedule your FREE In-Home Consultation today!\n

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