Founded 1983 • With Angi since June 2006

We service most everything in the home. Licensed in Heating, Cooling, Plumbing, Electric, & all Kitchen appliances with 1 year parts & labor. Christian owned & operated. We also repair most everything on home inspection reports. HVAC systems come with 10 yr parts & labor factory warranty. The only company in Louisville to clean the air conditioner coil with BBJ biocide (an enzyme that kills all the mold on your coil above the furnace in your home).

Awards and Badges

Angi Certified

Business Highlights

Veteran Owned & OperatedVeteran Owned & Operated
Wears MaskWears Mask

Images

A Service Provider's profile imageA Service Provider's profile imageA Service Provider's profile image

Amenities

Free Estimates
No
Warranties
Yes
Senior Discount
$25
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
CE12456
Trade License Locale
Kentucky
Trade License Authority
Kentucky: Contractors
Trade License Expiration
10/31/2023
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(1550) Verified Reviews

Ratings Distribution

5

1280

4

100

3

50

2

42

1

77

Rating Details

Price
4.6
Professionalism
4.8
Punctuality
4.8
Quality
4.8
Responsiveness
4.8

Read reviews by category

electrician (927)plumbers (366)HVAC Companies (199)lighting (145)handyman (81)ceiling fan installation (69)fireplace services (62)gas fireplace repair (44)
Showing 1-25 of 1550 reviews
Chris P.
1.0
09/22/2022
Horrible experience. Thankful to have never made it past an initial 2 min call. Without any prompting or suggestion on my end as to cost or project scope, the estimator immediately starting ranting about only doing high quality work and not being, essentially suited for a low budget project (which was never implied in any way; it's a 3 story, 7,000 sqft single family home) which we might be better suited for. Then he started randomly listing numbers, that quite frankly would have been fine, as though I was not within a financial capacity of securing them. Insulting, unprofessional and just a complete waster of my time. I finally just had to stop him and tell him I was not interested in further discussions. What an embarrassing representative.
Description of Work
Electrical and HVAC
Category
electrician, heating & air conditioning/hvac
Elizabeth L.
5.0
08/04/2022
My experience with the painter was amazing! They made sure they got done in a timely manner.
Description of Work
Painted Kitchen wall
Category
appliance repair, interior painters
Hire Again?
Yes

Service Provider Response

Thank you for your review and thank you for choosing New Circle Mechanical!!
Charles K.
5.0
05/21/2021
We had no problems with our service technician Shawn. He was punctual,courteous,and professional.We would gladly request him again.
Description of Work
We needed an air conditioner cleaning and review.
Category
appliance repair, heating & air conditioning/hvac
Cost
$140
Hire Again?
Yes
Lois H.
5.0
01/13/2021
It was a great experience. The tech was informative and very professional.
Description of Work
Fireplace switch replaced
Category
appliance repair, electrician, fireplaces
Cost
$250
Hire Again?
Yes
Muje B.
5.0
11/26/2020
Extremely well. Shaun is a great guy.
Description of Work
Switch and outlets
Category
appliance repair, electrician
Cost
$700
Hire Again?
Yes
J N.
5.0
08/31/2020
Took there time explaining what happened, also gave me advice on how to prevent the problem in the future
Description of Work
Central AC repair
Category
appliance repair, heating & air conditioning/hvac
Cost
$400
Hire Again?
Yes
Elisa R.
5.0
08/25/2020
They had reasonable pricing, gave easy scheduling, and were a great company to work with. I would highly recommend them and I would hire them again.
Description of Work
They did some electrical work and finished work that was not done in our basement.
Category
electrician
Hire Again?
Yes
Danny M.
5.0
08/21/2020
Great service and did that job quickly. Highly recommend
Description of Work
Plumbing done
Category
small appliance repair
Hire Again?
Yes
Anee B.
1.0
08/19/2020
Very poor. Rude and obnoxious person, not willing to listen and very rushed. Voice kept echoing and then hung up as soon as I informed him that I will be giving a review
Description of Work
Electrical inspection
Category
electrician

Service Provider Response

There was a bad phone signal, we don't do full home inspections, you need a home inspector for that i did not hang up on you, i was in a hospital with no signal, tried to call you back, no response . Also explained to you that we cannot do any work if you are not the homeowner, and that payment is due upon completion of work, company policy does not allow us to bill your realtor company after work completed. I apologize for the misunderstanding due to phone connection.
Jeffrey B G.
2.0
08/14/2020
Never responded to a quote request. Don't know if it was New Circle or Angie's List.
Description of Work
Water heater replacement
Category
water heater repair

Service Provider Response

we tried to call you August 3, at 11:07 am per dispatch log,I have copies, left a message. I'm sorry we didn't connect! please feel free to call us! 502-243-1777
Brian A.
5.0
07/28/2020
Service was performed professionally and equipment was reasonably priced. Very happy with my experience.
Description of Work
I had multiple services performed. Water heater replaced, furnace replaced, air conditioning compressor replaced, and electrical service panel box and meter housing box replaced.
Category
appliance repair, electrician, heating & air conditioning/hvac, water heater repair
Hire Again?
Yes
Wyatt H.
5.0
07/22/2020
These guys are awesome! Showed up on time and called before they left. Showed me what was wrong with my air conditioner and what they were going to do to repair it on the spot! Finally have cold air blowing through those vents now! Customer service was excellent. Definitely will be hiring again!
Description of Work
Central AC Repair
Category
small appliance repair
Hire Again?
Yes
Haylee W.
5.0
07/22/2020
They were very professional and got the job done nicely. The work done was accurate and finished in a timely manner. They were resourceful and gave me good advice and tips before they left. I would absolutely hire again.
Description of Work
Electrical
Category
electrician, lighting
Hire Again?
Yes
Sydney S.
5.0
07/22/2020
I’m going to call them any time i need another repair. i would highly recommend
Description of Work
Central Air Conditioning Repair
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes
Hugh J.
5.0
07/22/2020
I have hired companies in the past that have failed to complete the job in a timely manner and have ended up costing far more than the original quote. New circle handled my problem with efficiency and care. They were very respectful and I will be returning to them any time future issues arise.
Description of Work
Repair of busted pipes
Category
appliance repair, electrician
Hire Again?
Yes
Sofia B.
5.0
07/22/2020
Everyone was very professional and friendly. Would definitely hire again!
Description of Work
Vent installation
Category
appliance repair, handyman service, heating & air conditioning/hvac
Hire Again?
Yes
eddie B.
5.0
04/24/2020
It went well. The repairmen called and arrived promptly to look at my project. It was repaired quickly and he did a good job of explaining to me what the problem was and what he did to correct it.
Description of Work
leaky toilet
Category
appliance repair, plumbing
Cost
$240
Hire Again?
Yes
Michael M.
5.0
04/21/2020
Great communication and very professional. They were here the day I contacted them, hunted down the parts the furnace needed, and completed the job efficiently and effectively. Well done!
Description of Work
Furnace repair from power surge
Category
appliance repair, heating & air conditioning/hvac
Cost
$860
Hire Again?
Yes
Carol E.
5.0
02/12/2020
Had it done in an hour & installed hot water heater had ground wire.
Description of Work
Need 220 plug moved to accommodate a double oven range.
Category
electrician
Cost
$240
Hire Again?
Yes

Service Provider Response

thank you for choosing us!!!!
Elisa R.
5.0
06/02/2019
The job went very well including the additional information he provided my spouse about other concerns that we need to address down the road to ensure our safety and replacement of one of the fans missing a blade. Very helpful and professional.
Description of Work
Outdoor Ceiling Fans Needed Fixed
Category
electrician
Hire Again?
Yes
Matt M.
1.0
03/19/2019
I contacted New Circle on 10/30/18 to help me determine if my microwave problems (kept shorting out) were due to a broader electrical issue. They tightened the breaker and said it may need further investigation if the microwave problem persisted. I paid $231.60 for this advice. I contacted New Circle again on 3/14/19 as the microwave problems continued. This time they noted several electrical panel issues and recommended a $2,500 new system. I paid $220 for this advice. At this point, New Circle had not addressed my primary concern: is my electrical system causing my microwave to malfunction? However, they had collected $451.60. I then contacted another electrician that quickly realized that the electrical system was providing enough amps for the microwave and that it must be an issue with the microwave. GE has confirmed this microwave had been recently redesigned due to a bad door sensor. They are replacing the microwave. I explained the situation to New Circle and requested a refund of at least one of the two charges. I did not originally ask them if I needed a new electrical system. I asked them if the electrical system was causing the microwave to short out. They misdiagnosed the problem, tried to up-sell me a $2,500 system and is now arguing that lightning or a power surge caused the issues with my breakers and microwave. They charged me $451.60 for this level of service.
Description of Work
Were my microwave issues caused by my electrical system?
Category
electrician
Cost
$451.6

Service Provider Response

Complete refund of both trips to customer. Our diagnosis was completed. While we disagree with the blame because it was a year later, we stand on our valued customers opinions and the customer is always right. Refunded money 05/17-19
Bruce D.
5.0
12/21/2018
Very well once LG&E could make themselves available.
Description of Work
Panel service upgrade
Category
electrician
Hire Again?
Yes

Service Provider Response

Thank you!
Lawrence S.
5.0
12/18/2018
Josh stuck with a trying repair and delivered heat!
Description of Work
furnace repair
Category
heating & air conditioning/hvac
Cost
$1,100
Hire Again?
Yes
Ray G.
1.0
12/11/2018
With all of the good reviews, I was confident with this business. However, when the guy came over, he tried to get me to duct the fan into the attic and said that would be "legal". Firstly, it's a bad idea and no, it is not legal. All confidence lost. No bueno. Link to code; [*** Link removed ***]
Description of Work
Estimate for Ducting a Bathroom Exhaust Fan to the Outside
Category
electrician

Service Provider Response

why is a 2018 review headlining my reviews? this is over 2 years old.
Robin B.
5.0
08/04/2018
Very well. After talking with Mike about replacing my outdoor faucet with a "frost-Free" he checked it and felt rebuilding the existing faucet would solve my winter icicle problem. He also noticed an issue with my hot water line that was resolved with $30.00 part. Mike saved me a lot of money. I would definitely call on Mike and NCM for any future problems. I called late afternoon and Mike was there 9:30 next morning,
Description of Work
rebuilt outdoor faucet and lavatory pop-up
Category
electrician, drain cleaning
Cost
$179
Hire Again?
Yes

Phone

Address

206 Old Harrods Creek Rd

Louisville, KY 40223

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Website

http://newcirclemechanical.com

Other Information

Services offered

Heating, Cooling, Furnaces, Heat pumps, Air conditioning, Electrical repairs, Plumbing, Water heaters, Toilets, Faucets, Hang lights and ceiling fans, Replace panel boxes, Add outlets, Outdoor lighting, Plumbing drips and leaks, Faucet repair, Toilet repairs, , Garbage disposals,Gas line leaks, Water heater repair & replacement, Drain cleaning, Some remodeling, sump pumps & heaters, Service inspections

Services not offered

New construction. Septic

Covid-19 update

We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

Check
Visa
MasterCard
American Express
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FAQ

NCM, Inc. is currently rated 4.7 overall out of 5.

NCM, Inc. is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

NCM, Inc. accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

No, NCM, Inc. does not offer free project estimates.

Yes, NCM, Inc. offers eco-friendly accreditations.

No, NCM, Inc. does not offer a senior discount.

Yes, NCM, Inc. offers warranties.

NCM, Inc. offers the following services: Heating, Cooling, Furnaces, Heat pumps, Air conditioning, Electrical repairs, Plumbing, Water heaters, Toilets, Faucets, Hang lights and ceiling fans, Replace panel boxes, Add outlets, Outdoor lighting, Plumbing drips and leaks, Faucet repair, Toilet repairs, , Garbage disposals,Gas line leaks, Water heater repair & replacement, Drain cleaning, Some remodeling, sump pumps & heaters, Service inspections