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"The biggest obstacle was scheduling.  The Angie's List confirmation email did not include the instruction to schedule on the Flow-Rite web site.  It took 3 or 4 emails to clarify that which delayed getting the work scheduled. 
The replacement parts worked fine with the exception of some excess plastic on the valve which prevented a tight seal and thus lead to a running toilet.  It took a few minutes with the razor blade to cut the excess off and allowed the seal to form properly.  This probably should have been done by the installer.
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"Excellent job!  Purchased an Angie's list super deal of 2 hours of plumbing for $160.  These guys did an amazing job!  Removing my old water softner was complicated; it was full of salt, water, and the emergency drain was missing.  The water softner was in a utility closet, and right outside the closet was carpeting.  When everything was all said and done, you couldn't tell they had even been there.   Actually, you could tell they had been there because they cleaned where water had been leaking from the old water softner onto the concrete floor, fixed some drain lines, secured my water line to the ceiling, and secured an electrical power strip...I didn't even ask them to address those issues.  Couldn't be happier with my experience!  Also, I figured I would be responsible for disposing of my old water softner and I was wrong, they loaded it into their van and disposed of it for me.
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"William did a good job of preparation and cleaning."

"The service provide was excellent, would use again. I would highly recommend to anyone."

"The did the job the way it was supposed to be done and didn't rip us off like Above All Septic did."

"Installers on time, called ahead to confirm. All 4 courteous and professional. Explained everything. Worked carefully. Efficient, not rushed. Helped move some of attic stuff and cleaned up well afterwards."

"Great customer service and excellent work! I will continue to use Thomas Plumbing again in the future for all plumbing needs."

"timely, as well as clean and efficient."

"Mike Delaney was great. I believe he could repair anything. He removed the rotting wood and replaced it around my windows. He redesigned some window sills that had lost their forward slant and were actually directing rainwater toward the house rather than away. He was environmentally friendly and financially responsible by allowing me to keep my windows and just repair what needed to be done. While here, he kindly reattached molding that had fallen on the screened in porch and installed my new retractable screen door and nailed down a loose board on the deck. He worked diligently for 3+ days. He repaired 15 window frames and 1 door frame."

"We had a pipe spring a leak.  I called and their service man arrived almost exactly when they said he would. He repaired the pipe.  He explained what had happened and then offered some advice to avoid a similar problem in the future."