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"Outstanding"

"Do not use this company! I wish I had done more research before I hired them to take down my fence and replace it. The original fence was old, but it was definitely better than what they have done. When I first contacted Tiger Fencing for an estimate, the lady was very friendly. They came quickly and communicated that day with an estimate. I signed the contract which stated the day that the work was supposed to begin. Once the contract was signed, all communication stopped. The day that they were supposed to begin got closer and closer, and I didn't hear anything. I tried to contact them, but there was no communication. I should have canceled the job and gotten my deposit back when they didn't start on time. Unfortunately, I was polite and understanding. I never knew when they were coming to work or who they were sending There was absolutely NO communication. People would randomly show up to work, and then no one would come again for days. It was difficult to get any idea on when the job would be completed. The day they finally came to complete the job was my son's birthday. We already had a full day planned, and I wasn't home. When they "finished", suddenly I was being bombarded with messages and calls about submitting my final payment. I stated that I would be happy to pay once I was home and saw that the job was completed to my satisfaction; however, I would not be home until much later in the evening. Apparently that was not an acceptable answer. I continue to be harassed. The owner, Taylor, who had never communicated with me before and hadn't come to oversee the work, began sending some very unkind messages about how I needed to go ahead and pay. I reiterated that I wanted to see that the work was completed to my satisfaction. When I got home it was already dark out and it was later in the evening. The first thing that I noticed was that the old fence had not been cleaned up. There was still a large mess. When I let them know that I wouldn't pay until the old fence was cleaned up (I didn't consider the job completed), they told me that they were planning on coming that evening to get it cleaned up. It was dark so it was very difficult to actually see the fence, but I immediately noticed that there were several split boards. When Taylor came, he was very rude. He told me that I had forced those men away from their families to clean up my yard. (So apparently they weren't planning on coming to clean up the fence...) He stated that he has put up tons of fences, and has never had an unhappy customer. He was so unkind that he had me in tears. He said they would replace the boards, but my expectations were too high and that we had to pay that day. In hindsight, I shouldn't have let him bully me into paying at that moment. It has been 6 months, and the fence looks horrible! I was actually contacted after the job was completed by another neighbor, who also had a very bad experience with Tiger Fencing. we have several warped and broken fence boards. I hope I can help someone else avoid this situation."

"Zach was great to work with. He considered my input and gave me exactly what I envisioned."