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"Really disappointed in the entire experience with grounds quality lawn. Starting with just initiating the job, it took nearly a month to get responses from them and get someone out to start work. I only stuck with it at that point because a family friend said they were good but should have gone with my gut and found another company at that point. The guys they sent were constantly taking breaks and at one point the foreman even grabbed my fishing pole and spent about 30 min fishing while the remaining four watched him. This wouldn't have bothered me as much if the rate I was paying was more reasonable but they were charging me about $600 per hour for the 5 guys so these breaks and fishing sessions were costing me a lot of money. I voiced my concern with the project manager who just made excuses and cared not at all about what was going on. I asked to speak to owner Justin grounds who did the same. Just excused the behavior and had no problem with it whatsoever. All the while no one could explain why the hourly rate was so high when the guys were working so inefficiently. They kept saying the hourly rate was $60 per hour per crew member but charging me double that with no explanation. Not sure if I was just unlucky or if the company is getting complacent and resting on their reputation but I was very unimpressed and I am generally very easy going with these things and rarely complain about having bad service from anyone."

"This company is predatory and takes advantage of senior citizens. My 83-year-old aunt used them for one season only. She never signed up for services in 2025 and ignored their mailer because she did not want them back. They showed up anyway, treated her lawn without permission, and then sent her bills. When I called, they hid behind their ?policy? that customers must cancel in writing or by phone?an automatic renewal trap buried in fine print. Most people assume that if you don?t sign up again, services stop. Not with this company. They count on people, especially seniors, to miss the detail so they can keep billing. To make matters worse, they even turned an elderly woman?s account over to collections. This is disgraceful. ?? Warning: Their services automatically renew unless you explicitly cancel, and they?ll treat your lawn whether you approve it or not. These business practices are deceptive, unethical, and predatory. Save yourself the stress and choose a company that respects "

"Here's the situation, on the day that they solicited at my door and I signed the "contract" they did not complete a treatment on my property because they said that it was too "wet", which was fine. They also never returned to service the property at any point for the next 3 months. I never received a call from them until they they wanted payment. I called to discuss with an account manager and was "disconnected" during the "transfer process". I emailed to cancel service explaining what had happened and that I was not satisfied with an incomplete service. The response was that my account was canceled and I was charged the early cancel fee which amounts to $345. I called again and asked to speak to an account manager. I was told that was not possible. She said she was billing and could help me. I explained that I would not be paying a cancelation fee for services not rendered. I stated that they had breached the contract by not providing service. (No room to complete the story) "