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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"The install was scheduled and completed quickly. The lightning rods and cable look neat and tidy along the roof. Mr. Hamilton was friendly and efficient."

"Beware. They charged me double shipping even after I told them I would wait so I wouldn’t have to pay two shipping fees. The last item was a fuel pump that I had a problem with. I have made 4 calls to ask for help with no return call. Poor"

"Mike Allen quoted $1600 upgrade my outdoor wiring for an Outdoor Kitchen project next to our inground pool. The job scope included pulling a new 100 amp supply line, replace old wadsworth panel, trace and identify each circuit, install GFCI per code for the pool/spa circuits and wire additional outlets poolside for an Outdoor Kitchen project. Job scope also included moving a water heater circuit to another subpanel. Pat showed up promptly to do the work, completed the water heater circuit, pulled the new supply line, installed new subpanel and leaves with the Outdoor Kitchen circuits incomplete and exposed to weather. Pat called and indicated he would stop back in a couple days though never returned to finish the job. I had to finish the wiring for the poolside outlets so that my family could use the pool safely. I paid White's Electric for electical work I assumed was done per code. I now understand White's Electric installed AFCI breakers in all the pool circuits because they said there is not a dedicated neutral. I recognize this can be a problem with older homes. However, I consider it unprofessional and unacceptable for White's Electric to deceptively install AFCI circuit breakers that do not comply with code and not inform the home owner. I will be following up with the Better Business Bureau and pursuing White's Electric to make right on the poor quality work completed so far."

"They're very good, a five star company, we had them for years and it has been excellent."